Windows 10: Bluetooth buds pair, briefly connect, show paired again; no audio

I just purchased a pair of Bose soundsport earbuds with wires. Yesterday they worked perfectly with my PC. This morning I returned to my work and the video sound was heard for a couple of seconds and disappeared. I pressed volume up/down on the buds and on the video. Nothing. Then I spent hours researching online and was able to speak with a customer service rep with Bose who ended up telling me to return them because I couldn't see headphones in my sound player option--but they worked yesterday!?!?!


Now I'm here. I have the most up-to-date software for the buds. I have cleared the devices multiple times, I see bluetooth drivers. What else can I tell you?


Thank you!

Linda

:)

 

Bluetooth audio headset not recognized by Windows - won't pair/connect

Hi,

I've run into a problem recently with pairing my wireless Bose Soundsport headphones to my PC. Up until recently, the headphones paired and worked fine with my PC and iPhone simultaneously. I have 2 pairs of these exact headphones, and neither of them connect to this PC. However, they still connect to any other device.

The problem I am experiencing has persisted ever since I installed a graphics driver update via the GeForce Experience application (version 397.64, released on 05/09/2018). I updated this driver as a result of a few Memory_Management BSOD's and crashes while playing Fortnite.

Before anyone says, "Have you tried a troubleshooter / reinstall bluetooth drivers / make device discoverable / etc..." , please know that I've gone through the basic steps to solve problems like these. The only thing I haven't done is revert to a previous graphics driver - as I'd rather not do that. From a few hours of research, I haven't seen a problem similar to this.

What I Am Experiencing:
- I've paired and un-paired this device many times in the past. So I know the procedure.
- When I set the headphones to "Ready to Pair", the device name is expected to appear in the device list after clicking "Add Bluetooth or other device" in Windows Bluetooth settings.
- Instead, I only see an audio device called "Headphone" that, when clicked, will just say "Connecting..." indefinitely (see attached image).

In the past, the "Add Bluetooth or other device" would display the name of the device (Bose Soundsport), whereas now it only displays "Headphone". Why can my PC only see the headphones?

 

bluetooth audio not pairing

my bluetooth audio was paired earlier and when unpaired on will and tried to pair again its not pairing,spent days on trying to connect but still its not pairing..,

I tried all the steps from internet, still its not connecting . give me some solutions

[Moved from: Windows / Windows 10 / Windows settings]

 

Bluetooth Earbuds - Paired not Connecting...

Soooo, I have Windows 10 64-bit Build: 1803 Completely updated via Windows Update.
Trying to use Insignia Bluetooth Earbuds Model: NS-CAHBTEP01

I used to be able to use these bluetooth earbuds just fine before (not sure which windows 10 build but it was windows 10)...But I haven't used them in awhile so they weren't paired...Went to pair them the other night and when they first pair they work perfectly fine...not an issue at all. They say, "Power On", "Device Connected". They show in bluetooth devices "Connected Voice and Music", However when I turned the device off and turn them back on later to use them they connect but not completely. Instead they say, "Power On", "Devices Connected" but they show in bluetooth devices "Connected Voice" no music. When I go to power off the device to retry it keeps saying on the device, "Power On", "Device Connected" and they will not power off at all...it's so strange... I even used a different pair of bluetooth earbuds with the same exact results so I don't think it's the earbuds...I think it's something with this windows 10 build.

Has anyone ever heard of this and know a fix? The only way I can continue to use them is constantly removing them from bluetooth devices and do a brand new pairing until the next time I shut them off...then I have to start all over again. So strange that when I go to reconnect a second time that's when I have the issue.