Windows 10: Bluetooth Connection Issue: Unable to Connect Headphones After Uninstalling Mediatek...

Hello everyone,I'm experiencing a frustrating issue with my Bluetooth connection and I'm hoping someone here might be able to offer some insight or assistance.For context, I've been having trouble connecting my Bluetooth headphones for the past couple of days. Whenever I attempt to connect them, they initially show as "Connecting..." for a long period, and then eventually display a message in red text stating "We didn't get any response from the device. Try connecting again".In an attempt to troubleshoot the issue, I found that uninstalling the Mediatek Bluetooth driver should have fixed the p

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Windows 10 says bluetooth headphones are connected but also not connected

This is one of those nightmare issues where it seems to only be a problem between one computer and one device. The headphones connect just fine on other windows 10 machines, and other bluetooth headphones connect just fine to this computer.

Details:

Upon adding the device in bluetooth, windows says the headphones are connected, but the headphones do not indicate they are connected. The headphones are listed with three separate entries in the bluetooth settings window, under input devices, audio, and unspecified, but this is also the case on the computer where the headphones work just fine. In playback devices, the headphones are listed, but show as disconnected. Selecting "connect" does nothing.

In Devices and printers, the headphones show as connected and troubleshooter finds no problems. If the devices were paired by selecting the available devices listing that the headphone instructions say to select, the right-click menu does not show the "control" option. If paired by selecting the other listing, the control option will be there, but the only option will be to use the device as a proximity lock. Also pairing this way will cause the default windows 10 bluetooth settings window to minimize instantly whenever opened until the device is removed.

Steps already taken:

Used both device manager and a driver utility to check for for driver updates, uninstalled bluetooth devices and drivers and reinstalled, ran sfc /scannow, restarted pc and re-paired headphones numerous times.

 

Bluetooth Connection Issue - headphones, LE vs regular connection

Hello,

Thank you for writing to Microsoft Community Forum.

To have a better clarity on the issue and guide you accordingly, respond to the questions listed below:

1. Have you tried connecting the headphones to another computer and check if it’s working fine?
   
2. What is the make and model of the computer?
   

Meanwhile, I would suggest you with few simple steps. Kindly follow the same.

Step 1: Troubleshoot problems with Bluetooth accessories.

If you can turn on Bluetooth but are having problems pairing or using a Bluetooth accessory, kindly follow the article which gives you steps on
Audio troubleshoot problems from - https://support.microsoft.com/en-us/help/14169/windows-10-fix-bluetooth-problems

Step 2: There are two terms regarding Bluetooth: pairing and connecting. Pairing is the introduction of one device to another. Once paired, they will stay in each other’s memory until manually erased. Once a device
is paired, the headset can then connect to that device to receive audio or voice from the device.

• Go into the device's paired list and manually select the Bluetooth.
  
• You may need to clear your paired list in your headset and re-pair your headset to your device.
  
• To clear your paired list in your headset, follow these steps: on the headset, press and hold the call and volume – buttons for 10 seconds
  
• The headset will revert to discoverable mode (slowly blinking LED), allowing you to re-pair the computer you want connect.
  

We await your response.

Regards,

Mala. S

Microsoft Community

 

Bluetooth Connection Issue - headphones, LE vs regular connection

I am having issues connecting my bluetooth headphones to my computer. When I go to connect using the bluetooth settings -> "Add bluetooth or other device", I am able to see my headphones in two listings: "Bose AE2 Soundlink" and "LE-Bose AE2 Soundlink".

I can connect to the "LE-Bose AE2 Soundlink", but this does not provide any audio connection between my computer and headphones. My headphones do not indicate any connection with my computer. In the Control Panel -> Hardware and Sound -> Devices and Printers,
the "LE-Bose AE2 Soundlink" is listed under "Unspecified".

I cannot connect to the "Bose AE2 Soundlink" at all. When trying to connect, the "Add bluetooth or other device" option returns with "Couldn't connect. Try connecting again".

These issues began around mid to end of October 2018. I was previously able to use my bluetooth headphones with my computer without issue. I am using Qualcomm Atheros Bluetooth hardware.

I believe the issue is related to using bluetooth LE connections for headphones. I have also looked into the "Bluetooth USB module" device details in the device manager and have looked through the properties. I noted one property: "Bluetooth radio are BR
secure connections supported" value is "<false>", while the next property: "Bluetooth radio are LE secure connections supported" value is "<true>".

I have tried to connect other bluetooth headphones with the same results as the Bose AE2 Soundlink.

Are my connection problems related to the Bluetooth LE connections? Are they related to the BR (basic rate) connections? Is this a hardware issue?

I have tried the following known resolutions, and all have failed:

1) Updating Bluetooth Drivers

2) Uninstalling and Reinstalling Bluetooth Drivers

3) Uninstalling Bluetooth Device, Forgetting all connections on bluetooth headphones, then trying to reconnect bluetooth headphones

4) Running Bluetooth troubleshooter

5) Running hardware and devices troubleshooter