Windows 10: BLUETOOTH connection problem (phone to PC only)

Discus and support BLUETOOTH connection problem (phone to PC only) in Windows 10 Drivers and Hardware to solve the problem; Have been unable for several months now to send photos, or any file, from Android Phone (MiA1, Android 9) to PC (Windows 10 Pro 64-bit 1809 running on... Discussion in 'Windows 10 Drivers and Hardware' started by malvoglio, Apr 24, 2019.

  1. malvoglio Win User

    BLUETOOTH connection problem (phone to PC only)


    Have been unable for several months now to send photos, or any file, from Android Phone (MiA1, Android 9) to PC (Windows 10 Pro 64-bit 1809 running on LENOVO V33015IKB). Latest updates installed to both Android and Windows. Your Smartphone on PC: version 1.19032.731.0, Your Phone Companion on Android: version 3.4.5

    Already tried switching "Battery optimization exception" in YPC to ON. Also tried additionally connecting phone to PC as a tethered hotspot. Both times no improvement.

    What works:
    - sending any file from PC to phone via bluetooth
    - using "Continue on PC" to send link from phone via bluetooth to browser on PC

    What doesn't work:
    - Share photo (or any file) from phone to PC via bluetooth symbol
    - Using Your Smartphone to load photos from phone

    Expected behavior: the latter two should both work.

    Went through the troubleshooting page https://support.microsoft.com/de-de/...roubleshooting and applied the steps therein:

    In Windows -> System, system accounts are shown OK. In Shared Usage relevant settings are both switched ON.

    In Windows settings, Your Smartphone "Allow to run as background app" ON.

    Smartphone is not in airplane mode.

    Logged into Microsoft account on both PC and phone.

    "Do not disturb" on phone is OFF.

    EDIT: Sorry forgot to mention, in phone cleared cache and cleared storage for Your Phone Companion

    Disconnecting phone via accounts.microsoft.com/devices does not help.

    Disconnecting phone via Windows Settings does not help.

    Restarting Windows PC and reconnecting phone does not help.

    Same problem regardless of whether PC is online via WiFi or via mobile Internet (USB stick).

    And what is worse, now Your Smartphone no longer even shows the photos from the time when it used to work (though sending via "Send As" from PC to phone still works). Please help!

    :)
     
    malvoglio, Apr 24, 2019
    #1
  2. jhearcht Win User

    Bluetooth : allow device to connect greyed out


    Win10 on Dell Inspiron Desktop PC

    I want to play music from my Samsung Galaxy S6 through the bluetooth speaker system on my PC. After successfully pairing the phone, I discover that it is not connected. The bluetooth speakers are connected, but the phone only shows as "paired". In the Bluetooth popup, "allow a device to connect" is greyed out. After a Google search, I know this is a common problem, but proposed solutions don't work in my case. I tried rebooting both PC and phone, but no help. I installed the latest Bluetooth driver from Intel, but no change.

    Any suggestions will be appreciated.
     
    jhearcht, Apr 24, 2019
    #2
  3. jhearcht Win User
    Bluetooth : "allow device to connect" greyed out


    Win10 on Dell Inspiron Desktop PC

    I want to play music from my Samsung Galaxy S6 through the bluetooth speaker system on my PC. After successfully pairing the phone, I discover that it is not connected. The bluetooth speakers are connected, but the phone only shows as "paired". In the Bluetooth popup, "allow a device to connect" is greyed out. After a Google search, I know this is a common problem, but proposed solutions don't work in my case. I tried rebooting both PC and phone, but no help. I installed the latest Bluetooth driver from Intel, but no change.

    Any suggestions will be appreciated.
     
    jhearcht, Apr 24, 2019
    #3
  4. Zaspera Win User

    BLUETOOTH connection problem (phone to PC only)

    Bluetooth dongle problem!

    My problem was (got a new laptop w/ built in bluetooth) that the actual bluetooth did not connect with the PC. I didn't have audio playback problems because the bluetooth wasn't even connected to the PC. Someone on another forum said that he had a similar problem and it was due to the wireless mouse drivers he used. I also used a wireless mouse with a little receiver dongle.
     
    Zaspera, Apr 24, 2019
    #4
Thema:

BLUETOOTH connection problem (phone to PC only)

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