Windows 10: Bluetooth Connection

Discus and support Bluetooth Connection in Windows 10 Drivers and Hardware to solve the problem; Please help! I have a pair of Beats by Dre Studio 3 headphones that I have always bluetoothed to my computer, it was a bit clunky at times but... Discussion in 'Windows 10 Drivers and Hardware' started by Nathan Zanetto, Jun 24, 2019.

  1. Bluetooth Connection


    Please help!


    I have a pair of Beats by Dre Studio 3 headphones that I have always bluetoothed to my computer, it was a bit clunky at times but worked. I did a system restore recently and now although they pair, they don't connect unless I turn the headphones off and then back on. Once connected, they do not appear as an output option nor show up in the sound mixer. After a period of time they disconnect. I use a Targus Bluetooth 4.0 Dual-Mode Micro USB Adapter to connect.


    Things I have tried so far:

    • Uninstalling and deleting the Targus Bluetooth 4.0 Adapter driver and reinstalling the latest driver from the website.
    • Updating the Beats by Dre firmware.
    • Troubleshooting Playing Audio, device not list so not much use.
    • Troubleshooting Bluetooth, "Check Bluetooth radio status" was fixed.
    • Troubleshooting Hardware and Devices, no problems.
    • Troubleshooting Network Adapter, no problems.
    • Updating/installing all intel drivers (intel i5-4460 CPU)
    • Updating/installing all AMD drivers (AMD 370 graphics card)
    • Checked my BIOS, it is up-to-date


    I am now out of ideas. I have attached a photo to show that the connection is made, but it is not a playback option.


    Any help is greatly appreciated.

    Bluetooth Connection [​IMG]

    :)
     
    Nathan Zanetto, Jun 24, 2019
    #1

  2. WIndows 10 cannot connect to a bluetooth headset.

    Hello Mike,

    To better assist you with your concern, I'd like to know the following:

    • Confirm which build is currently installed on your device. To check, follow the steps below:
    • Press Windows key + R, then type in winver.
    • Click OK.
    • What is the make and model of your headset and Bluetooth dongle?

    Meanwhile, we suggest that you perform the steps posted on this article
    to resolve Bluetooth connection issues in Windows 10.

    Looking forward to your response.

    Regards.
     
    Melchizedek Qui, Jun 24, 2019
    #2
  3. Bluetooth USB Dongle

    Ok so here's a question. I had a revelation today that: "Duh, my keyboard/mouse is bluetooth, shouldn't that be the same thing?" My goal here is to get my new Motorola HT820 bluetooth headphones to work with on my computer.

    Keyboard/Mouse is Logitech MX5500 Revolution, bluetooth wireless, came with a USB dongle that they connect through. I tried today to get the headset to work, and it won't receive sound. I can get it "connected," but with complications. I'm using Windows XP, have Setpoint 4.7, and I've tried the following:

    -Changed the radio settings to a bluetooth hub instead of locked to the keyboard/mouse.

    -Clicked "Connect Other Devices."

    - Paired headphones with windows. Windows connects correctly, the device reads connections, windows shows it as "already connected" when I try to connect it again. I click on Control Panel -> Bluetooth Devices, and I see the "Motorola HT820" listed as "Passkey enabled," but it doesn't say "Connected" like the keyboard and mouse do. Also, audio does play on the headphones.

    -Click on Properties on HT820, and then on services, it does not show any services at all.

    - Searched around google, logitech, motorola websites & forums to answers or help, nothing. Closet I got was logitech's "Bluetooth FAQ" which has the following paragraph (http://www.logitech.com/lang/pdf/bluetooth/bluetooth-faq.pdf):

    "3.6 How do I listen to music wirelessly with a Bluetooth headphone?
    All you need is a Bluetooth headphone and a media player such as iTunes or Windows Media Player 10. For optimal results, it is recommended you use a headphone with Bluetooth 2.0 Enhanced Data Rate, to benefit from the maximum bandwidth (up to 3Mb/s).
    Please refer to our online "How To" documents for step-by-step instructions related to your specific device (www.logitech.com/bluetooth/howto)." [That link transfers you back to the same pdf document - it's a circle]

    -I tried to install latest Widcomm stack from broadcomm's website, but it says it's not compatible with this dongle.

    -Called Logitech Tech Support - got a total jerk girl who straight up said "No i can't help you." And then wouldn't give me the time of day after that.

    I've read on threads on Logitech forum that people are using this headset with logitech dongles. Any help getting this connected? I just don't want to have 2 bluetooth dongles connected when I rly only should need this one. Otherwise I guess I'll just purchase one of the ones above, and use that to connect my keyboard, mouse, and headphones all in one swoop.

    Sidenote: anyone have experience/knowledge with behavior when 2 bluetooth USB dongles are connected to the same computer?
     
    surfsk8snow.jah, Jun 24, 2019
    #3
  4. Mala_S Win User

    Bluetooth Connection

    Bluetooth Connection Issue - headphones, LE vs regular connection

    Hello,

    Thank you for writing to Microsoft Community Forum.

    To have a better clarity on the issue and guide you accordingly, respond to the questions listed below:

    1. Have you tried connecting the headphones to another computer and check if it’s working fine?
    2. What is the make and model of the computer?

    Meanwhile, I would suggest you with few simple steps. Kindly follow the same.

    Step 1: Troubleshoot problems with Bluetooth accessories.

    If you can turn on Bluetooth but are having problems pairing or using a Bluetooth accessory, kindly follow the article which gives you steps on
    Audio troubleshoot problems from - https://support.microsoft.com/en-us/help/14169/windows-10-fix-bluetooth-problems

    Step 2: There are two terms regarding Bluetooth: pairing and connecting. Pairing is the introduction of one device to another. Once paired, they will stay in each other’s memory until manually erased. Once a device
    is paired, the headset can then connect to that device to receive audio or voice from the device.

    • Go into the device's paired list and manually select the Bluetooth.
    • You may need to clear your paired list in your headset and re-pair your headset to your device.
    • To clear your paired list in your headset, follow these steps: on the headset, press and hold the call and volume – buttons for 10 seconds
    • The headset will revert to discoverable mode (slowly blinking LED), allowing you to re-pair the computer you want connect.

    We await your response.

    Regards,

    Mala. S

    Microsoft Community
     
    Mala_S, Jun 24, 2019
    #4
Thema:

Bluetooth Connection

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