Windows 10: Bluetooth connectivity help

Discus and support Bluetooth connectivity help in Windows 10 Ask Insider to solve the problem; Hi all I need some help with an issue I'm having connecting my Bluetooth headphones to my pc. The issue is I can see the headphones in Windows and... Discussion in 'Windows 10 Ask Insider' started by /u/jjddxxbb, Apr 8, 2021.

  1. Bluetooth connectivity help

    Hi all

    I need some help with an issue I'm having connecting my Bluetooth headphones to my pc.

    The issue is I can see the headphones in Windows and pair to them but when I click connect I get an error saying "that didn't work please make sure the device is still discoverable."

    What I've tried to resolve the issue so far:

    Uninstall drivers Install latest drivers Unpairing and repairing Connecting from action centre and I get "can't connect" Restart all Bluetooth services Troubleshooting nearly everything and every connection Read every link on the first 3/4 pages of Google search Tried uninstalling latest feature update

    I can connect other devices such as keyboard etc, but I've also tried other Bluetooth headphones and they don't connect so could be an issue with Bluetooth headphones.

    I think I started having issues when I changed motherboards from asrock b550 itx which I think has a Bluetooth 4.1 module to msi b550 mpg itx which has a 5.1 issue. But a quick Google search tells me Bluetooth 5 at least is backward compatible.

    Both pairs of headphones can connect to android phone and laptop.

    I think my last course of action is completely reinstall windows but I'd like to not have to do that.

    Last night I tried reinstalling windows but kept all files and apps but that didn't help.

    submitted by /u/jjddxxbb
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    /u/jjddxxbb, Apr 8, 2021

  2. help to remote connect

    not sure how to use both programs u 2 suggested, i need more helpful steps thanks
    Corduroy_Jr, Apr 8, 2021
  3. Bluetooth USB Dongle

    Ok so here's a question. I had a revelation today that: "Duh, my keyboard/mouse is bluetooth, shouldn't that be the same thing?" My goal here is to get my new Motorola HT820 bluetooth headphones to work with on my computer.

    Keyboard/Mouse is Logitech MX5500 Revolution, bluetooth wireless, came with a USB dongle that they connect through. I tried today to get the headset to work, and it won't receive sound. I can get it "connected," but with complications. I'm using Windows XP, have Setpoint 4.7, and I've tried the following:

    -Changed the radio settings to a bluetooth hub instead of locked to the keyboard/mouse.

    -Clicked "Connect Other Devices."

    - Paired headphones with windows. Windows connects correctly, the device reads connections, windows shows it as "already connected" when I try to connect it again. I click on Control Panel -> Bluetooth Devices, and I see the "Motorola HT820" listed as "Passkey enabled," but it doesn't say "Connected" like the keyboard and mouse do. Also, audio does play on the headphones.

    -Click on Properties on HT820, and then on services, it does not show any services at all.

    - Searched around google, logitech, motorola websites & forums to answers or help, nothing. Closet I got was logitech's "Bluetooth FAQ" which has the following paragraph (

    "3.6 How do I listen to music wirelessly with a Bluetooth headphone?
    All you need is a Bluetooth headphone and a media player such as iTunes or Windows Media Player 10. For optimal results, it is recommended you use a headphone with Bluetooth 2.0 Enhanced Data Rate, to benefit from the maximum bandwidth (up to 3Mb/s).
    Please refer to our online "How To" documents for step-by-step instructions related to your specific device (" [That link transfers you back to the same pdf document - it's a circle]

    -I tried to install latest Widcomm stack from broadcomm's website, but it says it's not compatible with this dongle.

    -Called Logitech Tech Support - got a total jerk girl who straight up said "No i can't help you." And then wouldn't give me the time of day after that.

    I've read on threads on Logitech forum that people are using this headset with logitech dongles. Any help getting this connected? I just don't want to have 2 bluetooth dongles connected when I rly only should need this one. Otherwise I guess I'll just purchase one of the ones above, and use that to connect my keyboard, mouse, and headphones all in one swoop.

    Sidenote: anyone have experience/knowledge with behavior when 2 bluetooth USB dongles are connected to the same computer?
    surfsk8snow.jah, Apr 8, 2021
  4. Bluetooth connectivity help





    • menu
    • settings
    • connectivity
    • bluetooth
    • activate
    but he doesn't activate ........................................... so please help me!!!! .

    P.S : thanks for your future suggestions
    nazim---01, Apr 8, 2021

Bluetooth connectivity help

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