Windows 10: Bluetooth cursor lag when connecting monitor via USB hub

Hi there,

I have a Microsoft Surface laptop 1769 with windows 10 and I use a mouse and keyboard connected via bluetooth, which requires a receiver plugged into the USB port. I have an Asus Zenscreen, which I want to connect as a second monitor. This a USB C input and is supplied with USB C to USB 3.0 cable. I've been trying to connect them both at the same time through an Anker USB 3.0 hub which converts one port to four, but I find that while the mouse and keyboard work fine through the hub when only their receiver is connected to it, once I connect the second screen, the mouse and keyboard often freeze and become difficult to use. Is there any way around this? Should I try using a different hub or is it simply the case that the laptop cannot cope with both these devices connected over 1 USB port (via the hub). I really would like to connect this second screen somehow.

:)

 

Bluetooth cursor lag when connecting monitor via USB hub

Hi there,

I have a Microsoft Surface laptop 1769 with windows 10 and I use a mouse and keyboard connected via bluetooth, which requires a receiver plugged into the USB port. I have an Asus Zenscreen, which I want to connect as a second monitor. This a USB C input
and is supplied with USB C to USB 3.0 cable. I've been trying to connect them both at the same time through an Anker USB 3.0 hub which converts one port to four, but I find that while the mouse and keyboard work fine through the hub when only their receiver
is connected to it, once I connect the second screen, the mouse and keyboard often freeze and become difficult to use. Is there any way around this? Should I try using a different hub or is it simply the case that the laptop cannot cope with both these devices
connected over 1 USB port (via the hub). I really would like to connect this second screen somehow.

 

Bluetooth cursor lag when connecting monitor via USB hub

Hi Kristy,



Thank you for writing to Microsoft Community Forums.



Your surface machine should be able to handle all these devices simultaneously. It sounds like the USB hub is unable to handle it.

I would suggest to connect the secondary monitor directly to your surface machine. Surface 1769 has one mini display port Depending on the input ports in the secondary monitor, you can use a cable/adaptor which should be able to convert the display
output to the format the external monitor supports(USB-C).



Hope the information is helpful.



Regards

Peer Samie

Microsoft Community-Moderator

 

Bluetooth USB Dongle

Ok so here's a question. I had a revelation today that: "Duh, my keyboard/mouse is bluetooth, shouldn't that be the same thing?" My goal here is to get my new Motorola HT820 bluetooth headphones to work with on my computer.

Keyboard/Mouse is Logitech MX5500 Revolution, bluetooth wireless, came with a USB dongle that they connect through. I tried today to get the headset to work, and it won't receive sound. I can get it "connected," but with complications. I'm using Windows XP, have Setpoint 4.7, and I've tried the following:

-Changed the radio settings to a bluetooth hub instead of locked to the keyboard/mouse.

-Clicked "Connect Other Devices."

- Paired headphones with windows. Windows connects correctly, the device reads connections, windows shows it as "already connected" when I try to connect it again. I click on Control Panel -> Bluetooth Devices, and I see the "Motorola HT820" listed as "Passkey enabled," but it doesn't say "Connected" like the keyboard and mouse do. Also, audio does play on the headphones.

-Click on Properties on HT820, and then on services, it does not show any services at all.

- Searched around google, logitech, motorola websites & forums to answers or help, nothing. Closet I got was logitech's "Bluetooth FAQ" which has the following paragraph (http://www.logitech.com/lang/pdf/bluetooth/bluetooth-faq.pdf):

"3.6 How do I listen to music wirelessly with a Bluetooth headphone?
All you need is a Bluetooth headphone and a media player such as iTunes or Windows Media Player 10. For optimal results, it is recommended you use a headphone with Bluetooth 2.0 Enhanced Data Rate, to benefit from the maximum bandwidth (up to 3Mb/s).
Please refer to our online "How To" documents for step-by-step instructions related to your specific device (www.logitech.com/bluetooth/howto)." [That link transfers you back to the same pdf document - it's a circle]

-I tried to install latest Widcomm stack from broadcomm's website, but it says it's not compatible with this dongle.

-Called Logitech Tech Support - got a total jerk girl who straight up said "No i can't help you." And then wouldn't give me the time of day after that.

I've read on threads on Logitech forum that people are using this headset with logitech dongles. Any help getting this connected? I just don't want to have 2 bluetooth dongles connected when I rly only should need this one. Otherwise I guess I'll just purchase one of the ones above, and use that to connect my keyboard, mouse, and headphones all in one swoop.

Sidenote: anyone have experience/knowledge with behavior when 2 bluetooth USB dongles are connected to the same computer?