Windows 10: Bluetooth Device not Connecting to desktop

I have headphones that can connect to my phone and laptop via Bluetooth but can't connect to my desktop. I have tried deleting and reinstalling Bluetooth drivers, made desktop discoverable, turned on/off Bluetooth. Restarted Bluetooth services through services.msc. This is the message that appears when I try to add a Bluetooth device, like my headphones. Do I need a dongle for Bluetooth connection? How can I fix the Bluetooth on the desktop so I can connect my headphone?













:)

 

Bluetooth : allow device to connect greyed out


Win10 on Dell Inspiron Desktop PC

I want to play music from my Samsung Galaxy S6 through the bluetooth speaker system on my PC. After successfully pairing the phone, I discover that it is not connected. The bluetooth speakers are connected, but the phone only shows as "paired". In the Bluetooth popup, "allow a device to connect" is greyed out. After a Google search, I know this is a common problem, but proposed solutions don't work in my case. I tried rebooting both PC and phone, but no help. I installed the latest Bluetooth driver from Intel, but no change.

Any suggestions will be appreciated.

 

No sound as PC is connected to a bluetooth device.

Hi Samuel,

As per your description, I understand that there is no sound in your PC as it shows that it is currently connected to a Bluetooth device which you do not recognize.

Before we proceed, I would like you to provide the information stated below:

1. Have you connected your PC to Bluetooth speakers?

2. Do you recognize the device that is connected to your PC?

3. Does the Bluetooth device display under Control Panel > Devices and Printers?



For now, I suggest that you perform the steps below and check if you will be able to remove the device in question.

To remove the device from your PC, follow the steps below

• Select Start > Settings > Devices >
  Bluetooth.
• Select the paired Bluetooth device that you want to remove > Remove device >
  Yes.

Your reply is very important to ensure that we provide the appropriate resolution. Do provide the above information so that we can proceed further.

Regards

 

Bluetooth is paired but not connecting to any device

Hi,

Thank you for posting your query in Microsoft Community.
We understand your concern, but in order to help you better I would like you to answer the questions stated below;

• Do you get any error message when connecting the device?
• Are the drivers updated?

Step 1:

I would like to suggest that you log into Safe Mode with networking and check if the issue persist, if not try the steps below.

• Open Run Command (Windows button +R)
• A dialog box will open type “msconfig”
• Locate and select the Boot tab and select Safe with Minimal as option.
• Restart Computer
• Follow the same procedure and uncheck the safe box in Boot tab to return to normal desktop mode.

Step2:

I suggest that you update your Bluetooth and Touchpad drivers. Follow the steps below to perform an update.

• Click on the Start button, and type “Device Manager” on the search bar.
• Open Device Manager, expand “Bluetooth”.
• Find and double-click on Bluetoothfrom the left panel to uninstall.
• Right-click the device, and click Uninstall.
• Windows will prompt you to confirm the device’s removal. Click
  OK to remove the driver.
• After the uninstallation is complete, reboot your computer.
• After you have successfully uninstalled the driver, please go to the computer manufacturer’s website, download the Windows 10 driver for your computer and check.

Your reply is very important for us to ensure a proper resolution. Please get back to us with the above information in order to assist you accordingly.