Windows 10: Bluetooth disconnecting randomly (mostly Xbox one controller)

Hi all,

I just can’t find my exact same issue anywhere and am going crazy. My pc is disconnecting my Xbox controller randomly. Sometimes after 5 minutes sometimes 5 hours. Restarting Bluetooth doesn’t work (often doesn’t turn on again and even the bt keyboard stops working then) running the troubleshooter doesn’t help either and I have to restart the whole pc after which the cycle repeats. It only happens when I connect the controller though, 10h of mouse and keyboard only means everything works.

I think I tried everything including: - refreshing windows to its initial state twice - getting a new Bluetooth adapter - updating its driver - getting a new Xbox (elite) controller

But nothing works, it happens randomly from time to time, the only other thing wrong with the desktop pc is that the hdmi connection to the tv sometimes drops for a second, not sure why is that. This is going on for months now so no short term issue.

Does anyone have any tips?

Thank you all for every bit of advise!

PS: my Logitech mouse works through all of this all the time as it had its own dongle.

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:)

 

Xbox Controller in Windows

Hey there Tomas

Thanks for reaching out!



I suggest that you try updating
your Xbox One controller. To do this, kindly follow the steps provided on the links below:

• How
  to update your Xbox One Controller on Windows 10
  
• Connect
  and troubleshoot Bluetooth on your Xbox One Wireless Controller
  
• Troubleshoot
  update issues with your Xbox One Controller
  

If the issue persists, I strongly
recommend contacting our Xbox Customer Support
for further troubleshooting steps.



Kindly update us with the results.

 

Can’t connect Xbox one controller to pc

Hello SubieTY,

Thank you for writing to Microsoft Community Forums.

Initially, we need to pair the device to show up in the list while connected through Bluetooth. Check with the below mentioned steps and see if it works.

• I would suggest you to check with the troubleshooting steps mentioned in the article on -
  
  Connect and troubleshoot Bluetooth on your Xbox One Wireless Controller.
  
  
  
  
• You may also follow the steps from the below article to connect a controller to a Windows 10 PC -
  
  How to connect an Xbox One Wireless Controller to a Windows PC.
  

Hope it helps.

Mala S

Microsoft Community - Moderator

 

Xbox One controller not found on Windows 10 through Bluetooth?

Hi Edmund,

Let us help you isolate if this is an issue with your Xbox one controller or Windows 10 PC.

We suggest that you check and perform the steps listed on how to connect and troubleshoot Bluetooth on your Xbox
One Wireless Controller.

For additional information, please check out this link.

Hope the above information helps.