Windows 10: Bluetooth Disconnects Randomly, Sound Cuts In & Out

I recently got my first computer build up and running and finally was able to install Windows 10 without an issue. It seems that one problem arises after another is solved though.


I have a pair of Beats by Dre Solo Wireless 3 headphones that I've been trying to connect to my computer and come up with one of a few issues.


1. The computer says it is connected, but it is not, resulting in me having to remove the device after pairing and re-pairing it

2. It is connected and on the computer visuals it shows sound coming through, but I hear nothing

3. I will hear something in the headphones for about 10 seconds (bad quality audio) before it cuts out

4. The headphones will randomly disconnect and reconnect


I've made sure to update Windows to the latest updates, I've uninstalled and reinstalled the bluetooth and audio drivers, installed new drivers (such as Realtek HD Audio), I've made sure to uncheck the ability for the computer to turn the device off to save power, I've also tried to turn off the hands telephony off (unchecking this in the bluetooth services menu), and still nothing.


Here are my computer specs, in case these are needed:

ASUS ROG Zenith Extreme Alpha X399 HEDT Gaming Motherboard AMD Threadripper 2 (TR4)

ASUS ROG STRIX GeForce RTX 2080 8GB Graphics Card (with a PCI-E cable running into the motherboard as I have mounted it horizontally in the case)

AMD Threadripper 1950x 16 Core Processor

x4 Corsair Dominator Platinum 16GB DDR4 3200MHz C16 RAM

Samsung 860 QVO 1TB SSD (Boot Drive)

Enermax Liqtech 360 TR4 II Liquid Cooler

Corsair RM1000x Power Supply


All housed in a Thermaltake View 71 Tower Case

:)

 

Bluetooth adapter disconnects randomly. (NOT just devices.)

First of all, let me list all my specs.

ASUS ROG GL752VW

Intel core i7 6700 @ 2.6GHz

Windows 10x64

16GB RAM

Now my problem: my Bluetooth adapter seems to disconnect randomly and I have no idea why. Sometimes it will go months without ever disconnecting, and sometimes it disconnects and goes months without even working. The little icon disappears from my taskbar, and I am unable to use Bluetooth. My computer reports that I don't have bluetooth. I am not sure of the exact adapter but I do know it is Intel and that they are together. I never ever have any issues with WiFi however Bluetooth is just causing me all sorts of hell.
I've tried all of the following things, so please don't suggest them...

Rebooting. Tried it multiple times

Reinstalling the drivers. With and without rebooting.

Uninstalling the device from Device Manager and reinstalling it.

"Repair"ing the driver from the installer.

Can anyone help me?

 

Sound randomly cuts out.

Hi Infernos,

Thank you for posting your query in Microsoft Community.

I understand your concern, please follow the below steps and check if it helps.

Method 1: Run Hardware and Device Troubleshooter

• 
  Type Troubleshooting in the search bar, click on
  Troubleshooting.
  
• 
  Click on Hardware and Sound, click on
  Hardware and Devices.
  
• 
  Follow the steps from the wizard to run the Troubleshooter.
  

If the issue persist, refer to the below method.

Method 2: Reinstall the Driver.

If the issue still persists, then I would suggest you to reinstall the driver and check. Refer to these steps:

• 
  Press Windows key + X, select
  device manager.
  
• 
  Locate the Audio adapter, right click and select
  properties.
  
• 
  Click on the driver tab and click
  uninstall to uninstall the current driver.
  
• 
  Now, restart the computer and Windows will load the generic audio driver for the computer.
  
• 
  Check if you face the same issue with the Windows generic drivers.
  
• 
  If yes, download and install the latest audio driver.
  
• 
  Now, right click on the audio adapter and select “Scan for hardware changes”.
  

Hope these information helps, please get back to us for future support, we’ll be glad to assist you further.

 

Sound cuts out when in game and call

Hello Lilium,

We realize the inconvenience you are experiencing with Sound cut's out in between games and calls. We will certainly help you.

• What happens when you only play the game and not use any other application? Does the sound stay?
• Have you installed all pending Windows updates?

For now we suggest you to try the steps from the link below and check if it helps:

Fix sound problems

Let us know the status of the issue. We will be happy to assist you further.

Thank you.