Windows 10: Bluetooth dongle driver failure

Discus and support Bluetooth dongle driver failure in Windows 10 Drivers and Hardware to solve the problem; Something is wrong with my Bluetooth drivers. Device Manager says - This device cannot start. Code 10 {Operation Failed} The requested operation was... Discussion in 'Windows 10 Drivers and Hardware' started by Scott MacPherson, Jan 30, 2020.

  1. Bluetooth dongle driver failure


    Something is wrong with my Bluetooth drivers. Device Manager says -


    This device cannot start. Code 10 {Operation Failed} The requested operation was unsuccessful.

    Updating the drivers tells me they're already up to date. Manually updating hasn't fixed the problem. Going to the dongle manufacturers website and updating there hasn't fixed the problem. I bought a new Bluetooth dongle and the same error appears when I plug in that one. I've tried to re-register btmshellex.dll files but that says "The btmshellex.dll module failed to load, the specified module could not be found".


    I'm at my wits end.

    :)
     
    Scott MacPherson, Jan 30, 2020
    #1

  2. Bluetooth USB Dongle

    Ok so here's a question. I had a revelation today that: "Duh, my keyboard/mouse is bluetooth, shouldn't that be the same thing?" My goal here is to get my new Motorola HT820 bluetooth headphones to work with on my computer.

    Keyboard/Mouse is Logitech MX5500 Revolution, bluetooth wireless, came with a USB dongle that they connect through. I tried today to get the headset to work, and it won't receive sound. I can get it "connected," but with complications. I'm using Windows XP, have Setpoint 4.7, and I've tried the following:

    -Changed the radio settings to a bluetooth hub instead of locked to the keyboard/mouse.

    -Clicked "Connect Other Devices."

    - Paired headphones with windows. Windows connects correctly, the device reads connections, windows shows it as "already connected" when I try to connect it again. I click on Control Panel -> Bluetooth Devices, and I see the "Motorola HT820" listed as "Passkey enabled," but it doesn't say "Connected" like the keyboard and mouse do. Also, audio does play on the headphones.

    -Click on Properties on HT820, and then on services, it does not show any services at all.

    - Searched around google, logitech, motorola websites & forums to answers or help, nothing. Closet I got was logitech's "Bluetooth FAQ" which has the following paragraph (http://www.logitech.com/lang/pdf/bluetooth/bluetooth-faq.pdf):

    "3.6 How do I listen to music wirelessly with a Bluetooth headphone?
    All you need is a Bluetooth headphone and a media player such as iTunes or Windows Media Player 10. For optimal results, it is recommended you use a headphone with Bluetooth 2.0 Enhanced Data Rate, to benefit from the maximum bandwidth (up to 3Mb/s).
    Please refer to our online "How To" documents for step-by-step instructions related to your specific device (www.logitech.com/bluetooth/howto)." [That link transfers you back to the same pdf document - it's a circle]

    -I tried to install latest Widcomm stack from broadcomm's website, but it says it's not compatible with this dongle.

    -Called Logitech Tech Support - got a total jerk girl who straight up said "No i can't help you." And then wouldn't give me the time of day after that.

    I've read on threads on Logitech forum that people are using this headset with logitech dongles. Any help getting this connected? I just don't want to have 2 bluetooth dongles connected when I rly only should need this one. Otherwise I guess I'll just purchase one of the ones above, and use that to connect my keyboard, mouse, and headphones all in one swoop.

    Sidenote: anyone have experience/knowledge with behavior when 2 bluetooth USB dongles are connected to the same computer?
     
    surfsk8snow.jah, Jan 30, 2020
    #2
  3. Zaspera Win User
    Bluetooth dongle problem!

    My problem was (got a new laptop w/ built in bluetooth) that the actual bluetooth did not connect with the PC. I didn't have audio playback problems because the bluetooth wasn't even connected to the PC. Someone on another forum said that he had a similar problem and it was due to the wireless mouse drivers he used. I also used a wireless mouse with a little receiver dongle.
     
    Zaspera, Jan 30, 2020
    #3
  4. Bluetooth dongle driver failure

    Make Windows 10 Recognize Bluetooth Dongle as Bluetooth?

    I'm using a similar bluetooth dongle, from the same brand (Orico BTA-403) and Windows 10.

    In my case I had to do this:

    1. Turn on Bluetooth Windows Services

    Open windows services (run services.msc or search for "services" on windows search).

    Change the Bluetooth Handsfree Service and the Bluetooth Support Service to automatic (on properties) and start them.

    2. Uninstall the bluetooth driver that comes with the device

    When you connect the device, the driver gets installed automatically.

    Go to Device Manager (Right click on Start Menu and choose Device Manager or Search for Device Manager).

    Find your device on the list. My device was on Universal Serial Bus Devices (I think), named CSR8510 A10.

    Right click, choose Uninstall and remember to choose "Delete the driver software for this device" (I tried without this and it did not work).

    After that it started to work. You may need to remove the dongle and insert it again or to restart the computer after step 2, but if I recall correctly, it started to work right after step 2 for me.
     
    Victor Wolf, Jan 30, 2020
    #4
Thema:

Bluetooth dongle driver failure

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