Windows 10: Bluetooth Driver in Device Manger disappeared after Windows Update

How do I get them back. There is an error with the IntelR USB 3.0 eXtensible Host Controller - 1.0 Micorsoft. This device is not working properly.


The bluetooth drivers were hidden. I tried to remove them and scan for hardware changes, but they are not detected again when i scan for update.

:)

 

Bluetooth disappeared

Hi Jenny,

We appreciate you for being a part of Windows 10.

Before proceeding, we need more information to help you better.

• 
  Did you checked whether the Bluetooth device is listed under hidden devices in Device manager?
  
• 
  Have you checked whether the Bluetooth driver is listed under installed programs under Programs and features? (As you have reinstalled the Bluetooth.)
  
• 
  Does the Bluetooth disappeared after you have started to use Wacom Bluetooth keyboard?
  

Note:

• 
  In device manager, click on "view" tab and select "show hidden devices" and check whether Bluetooth device/driver is listed.
  
• 
  To check the drivers installed in Programs and features, Press
  Windows + X keys on the keyboard and select Programs and features and check whether the Bluetooth driver is installed.
  

Until you get back to us with the required information, follow the below steps and check if it helps.

Step 1:

I would suggest you check if Bluetooth Support service is started.

• 
  Press Windows + R
  keys on the keyboard, type services.msc
  and press OK.
  
• 
  Now, find Bluetooth Support Service
  and start it
  
• 
  Double click on the Bluetooth Support Service
  set the startup type as Automatic.
  

Step 2:

Follow the steps to run the Hardware and devices troubleshooter and check if you are able to fix the issue.

• 
  Press Windows + X keys on the keyboard and select
  Control Panel
  
• 
  Type Troubleshooting in the search bar on the
  Control Panel.
  
• 
  Click on View all on the left navigation pane.
  
• 
  Click on Hardware and devices.
  
• 
  Click on Advanced on the Hardware and devices
  dialog box and click on Run as administrator (Enter the credentials if required).
  
• 
  Click on Next and follow onscreen instruction complete the
  Hardware and devices troubleshooter.
  

Reference: I would suggest you to check whether the drivers are up to date. Refer to the below link on how to download and install the drivers in Windows 10.

How to: Install and Update drivers in
Windows 10

Kindly let us know if you need any further assistance with the issue. We are glad to assist you.

Thank you.

 

Bluetooth disappeared from Device Manager

I have the same problem as Benjamin with an Acer Aspire Switch 10. Was working fine with Bluetooth speaker. Now all trace of Bluetooth has disappeared from Device Manager. The Bluetooth troubleshooter tells me my tablet is not compatible with bluetooth!
I have tried re-installing the Broadcom Bluetooth Driver from the Acer site but to no avail and tried most of the other suggestions including windows update listed in Benjamin's post.

Appreciate any help

PJL

 

Bluetooth Driver Disappears from Device Manager and Settings/Devices

Hi,



Thank you for posting the query on Microsoft Community.

I understand your concern regarding the issue that you are facing.

I suggest you to follow the steps below and check if it helps

Method 1: Troubleshoot

Windows 10 has a built-in troubleshooter to check and fix issues with hardware and devices. I would suggest you to run this troubleshooter to check if the issue is with your Drive. Refer these steps:

• Press Windows key +X, select Control panel
• Change the view by option on the top right to Large icons
• Click on troubleshooting and click on the view all option on the left panel
• Run the Hardware and devices troubleshooter

You may follow the steps and check if it helps in resolving the issue, as the device might be hidden.

• Press Windows key + X.
• Click on Device Manager.
• Click on View.
• Click on Show Hidden Devices.
• Search for the Bluetooth device.
• Right click on the Bluetooth device and click
  uninstall.

Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist