Windows 10: bluetooth driver on Dell laptop

Hy there, Recently I've experienced issues with my bluetooth driver. I've actually got it a few time before. But I could fix them, the problem is. I can't fix it anymore with the solve I found... I used to just download the newest driver from my company Dell. But that doesnt work anymore.... Anyone advice how I could solve this again? Massive help!Rens

:)

 

Dell XPS 13 lost Bluetooth after Dell update

Hi all,

Sorry for this being my first post, but I've run into a Bluetooth problem and cannot seem to get past it.

I've got a Dell XPS 13 9333 (the initial one) that has performed well for me with the exception of occasional Bluetooth driver burp. In the past I've been able to restore functionality by reinstalling the driver, doing a system restore, etc.

Trouble is, this time, I've run into a brick wall.

Last night I got an alert from the Dell Update daemon that they were installing an update.

This morning everything was working fine and then blink, no more bluetooth mouse. Cycling power on the mouse did nothing and a quick check indicated no Bluetooth device listing in Settings->Devices.

I've downloaded the Intel bluetooth drivers from the Dell website and initially did a repair, and then when that didn't work a removal and then installation. No luck. I've also done a

Restarting the laptop doesn't change anything. No bluetooth.

Looking in the Device Manager, there is no listing for any Bluetooth devices.

Any ideas?

Chris

 

No Bluetooth Driver


My phone sees my bluetooth card. Its a

Dell Wireless 370 Bluetooth Mini-card.

The computer is not seeing this card in the device settings.

I guess the issue becomes one of finding the driver and installing it.

Comments, suggestions.

 

Bluetooth drivers not retained

Due to a malfunction, the wireless module of my Dell XPS 15 had to be replaced. Since the replacement, I'm unable to use the bluetooth which is included on the same module (Intell AC9260). I've tried the drivers suggested by Windows as well as the manufacturer specific driver and the generic chipset driver. All with the same result: It will work after the installation, but will disappear after a reboot.

After booting my laptop the bluetooth device shows in Device Management as having a problem with error code 43: "windows has stopped this device because it has reported problems. (code 43)". I can run the problem solver for bluetooth and the device will function normally, until a reboot.

I've put in a new SSD to be able to run a clean install of Windows-10 or even an Ubuntu installation. In both cases the bluetooth works as expected. Which points in the direction of my current Windows installation having an issue somewhere. Any ideas or suggestions to further analyze and fix the issue are appreciated since a clean install at this moment is no option.

Laptop: Dell XPS 15
Windows version: 1909 build 18363.900
Wireless module: Intell Wireless AC-9260
Bluetooth driver: Microsoft 10.0.18362.1 (WinBuild 160101.0800)