Windows 10: Bluetooth Earphones not available as a playback device.

Hi All,

I am having trouble using my Bang and Olufsen BEOPLAY H5 Earphones with my Lenovo P52S running windows 10.

The device and Windows pair perfectly, however, the device is not listed as a playback option in the volume mixer, device manager and sound options.

I have used the windows troubleshooter and followed a number of similar requests on this Microsoft support page such as checking for driver/firmware updates and also global windows updates to no avail.


I am running Windows 10 Version 1803 Build (17134.286)

Can anyone suggest a possible remedy?

:)

 

Headphones/Earphones Not Showing Up On Playback Devices


Hello,

I'm running on Windows 10 Home and my earphones work but they don't show up in playback devices (Right click sound and select playback devices) I'm not really sure how to get them back. It doesn't really matter with my earphones but my headphones don't work at all when I plug them in and I'm not sure if it not showing up in the playback devices will change anything (So I can set it to default device?)
Also, my headphones used to work but then it started not to work every once and a while and the sound would come out of the speaker.
It would be appreciated if someone could help.

THANKYOU!*Biggrin

 

Bluetooth Headphones - connected but not available as playback device

Thank you for your responses but so far none of these suggestions have worked. Again the problem I'm having is that while the device pairs it does not connect. After pairing there should be a playback device listed but it doesn't show. I'm looking for
help getting the playback device to appear. Please assist if you are able. Thank you.

 

Playback Devices Not Available - Windows 10

Hi,

Your concern with the playback devices can be due to the sound configuration on your device. To better understand your concern, we'd like to know the following:

• The last activities performed on your device prior to your concern.
• The version and build of Windows 10 that you're using on your device. To check this, you can perform the steps posted on this
  
  link.

In addition, we'd like to request for a screenshot of the Playback tab under Sound.

In the meantime, we'd recommend performing the following to check the status of the items listed in the Playback tab:

• Right-click on a greyed out item.
• See if the Enable option is available. If yes, click on it to activate the item.
  
  
  
  

We look forward to your response.