Windows 10: Bluetooth Headphone does not connect for Audio.

I have a WI-C100 Wireless In-ear Headphone, which worked fine for several months. Now, it connects with the PC, but not for audio and calls. It just says 'connected'. After that, I can't even turn off my headphones for a few minutes. It works with other devices without an issue.I have a Windows 10 PC. ASUS Zenbook Flip 13 UX363EIMG: https://filestore.community.support.microsoft.com/api/images/f57442e4-1983-415f-96bf-670edd59b6a3?upload=true&fud_access=wJJIheezUklbAN2ppeDns8cDNpYs3nCYjgitr%2bfFBh2dqlqMuW7np3F6Utp%2fKMltnRRYFtVjOMO5tpbpW9UyRAwvLeec5emAPixgq9ta07Dgnp2aq5eJbnfd%2fU3qhn5498Q

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bluetooth headphones

setting up win10 Bluetooth and my Bluetooth headphones work fine ,but every time I reconnect the headphones I have to delete them from Bluetooth settings and let win10 pickup the headphones again ,before they will pair ,then win10 want to reboot to add the headphones ,I reboot and they work fine ,but next time I plug the headphone in again they will not pair ,don't even get an option to pair till I delete the head phones from the list ,, any suggestions ,, thank

 

Bluetooth headphones 'connected', Audio, Voice not connected

Hi,

Thank you for writing to Microsoft Community Forums.

I understand how difficult it is, when the device doesn't work in the way it should. For us to isolate the issue and to assist you better, we'd like to ask you a few questions.

1. What is the make and the model number of the computer?

2. What is the make and the model number of the headphone?

3. Are the speakers muted when the headphone is plugged in?

4. Are you aware of any changes made on the computer prior to this issue?

We can try a few steps and check if we can fix this.

Method 1: Remove and connect the Bluetooth headphone and check.

1. Press Windows key + I together to open Settings.

2. Click on Devices > Bluetooth & other devices.

3. Now click on the Bluetooth headphone and click on Remove device.

4. Turn off Bluetooth and the headphone and turn them back on, and Connect.

If the issue persists, try method 2.

Method 2: Enable the Bluetooth headphone.

1. Right click on the Volume icon on the taskbar.

2. Click on Sounds.

3. Navigate to Playback tab.

4. Right click on an empty space and select Show Disabled Devices.

5. Check if the Bluetooth headset is showing in the list.

6. Right click on the Bluetooth headphone and click Enable and check.

If the issue persists, I'd suggest you to refer this article on
Fix sound problems in Windows 10 and try the suggestions showing under the
Run the audio troubleshooter, Fix your audio driver,
Set default device, and Turn off Audio Enhancements section and update us on the result.

We'll be waiting for your response.

Regards,

Naveen M

Microsoft Community - Moderator

 

No audio through connected Bluetooth device

I am having problems playing audio from my Windows PC through my Bose Bose AE2 Bluetooth headphones.

1) I have previously connected to these headphones without any issues. The audio was fine

2) at some point, the audio started experiencing distortions and disconnects

3) I can now no longer play any audio through the headphones from the PC

In the Bluetooth and other device settings menu, my headphones are connected. I have also tried un-pairing and re-pairing the device several times. The device manager recognizes the headphones in the bluetooth dropdown menut. In the Sound settings on Windows, my headphones are listed as a playback device, but are listed as disconnected and cannot be connected from that menu. Note: this is different from the bluetooth and other devices menu, which says that I AM connected.

My windows drivers are up to date, I have updated my headphones to the latest drivers as well. My headphones connect without issue to other devices (laptop and cell phone both). I feel as though I have taken all the basic troubleshooting steps and am not getting anywhere.