Windows 10: Bluetooth Headphones are not detected as audio device

Hello,


I have an issue with pairing my Bluetooth headphones with my computer, while they work perfectly well on my phone.


Basically, the computer detects the headphones, but as if they were any Bluetooth device (like a phone), not an audio device.

So I can't select them as the main audio output, and essentially can't use them on my computer.


In the Bluetooth settings, the headphones come up like a general paired device :




When they should appear as an audio one:





And looking through the devices in the control panel, it appears as a general device too:




It seems to have latest drivers installed, I ran troubleshooting for both Bluetooth and audio problems, and restarted the Bluetooth support service, but nothing worked.

So I can't select them as an audio device, and essentially can't use them on my computer.


The headphones are Sennheiser PXC 550, and I'm on Windows 10.


Thank you.

:)

 

Bluetooth headset doesn't get detected as audio device automatically


Win10 Pro x64 1809
Headset: August EP650 (Bluetooth v 4.2)
Portable TV, Portable Freeview Digital TV, Handheld TV, Bluetooth Speakers, Bluetooth Headphones, Bluetooth Receiver, Bluetooth DAB Radio, Clock Radio, TV Aerial

Bluetooth dongle: MPOW MPBH079AB (Bluetooth v 4.0)
Mpow ® | Match Your Smart Life

I've got the headphones paired via Bluetooth but when clicking on the sound icon in systray there's no option to quick switch.

To get audio through the headset I have to go to Devices and Printers, right-click the headset icon, select Control, then I get the following window:





I then have to choose Connect.

Only then does the option to switch audio appear in the sound pop-up





I'm not sure what is required to get the headphones detected automatically - is it a limitation of the headset or my Bluetooth dongle?

 

bluetooth headphones


setting up win10 Bluetooth and my Bluetooth headphones work fine ,but every time I reconnect the headphones I have to delete them from Bluetooth settings and let win10 pickup the headphones again ,before they will pair ,then win10 want to reboot to add the headphones ,I reboot and they work fine ,but next time I plug the headphone in again they will not pair ,don't even get an option to pair till I delete the head phones from the list ,, any suggestions ,, thank

 

bluetooth headphones

Hi Stacy,

Bluetooth devices may not be detected by your computer due to several reasons. To isolate the issue, please answer the following questions:

• Were you able to connect the headphones with another computer?
• What troubleshooting steps have you done so far?

We're looking forward to your response.