Windows 10: bluetooth headphones audio errors

Hello! I have a bluetooth headphones with microphone incorporated. on PC i have a bluetooth adapter usb. when i pair the headphones to pc it appear as "headphones stereo" and "headset" at audio out and "headset" at audio in. if i select "headphones" as audio out and "headset" as audio in, the microphone work normal but i can't hear anything. if i select "headset" at both category, the microphone work normal but the sound that i hear is terrible quality and i can't change sample rate and bit depth. if i select "headphones" as audio out and nothing as audio in, the sound that i hear is excellent like how good it works on phone. I try to reinstall drivers for bluetooth adapter and for headphones, i try to remove the headphones and pair again, i try troublesoot but is the same problem. Also is the same problem with another bluetooth devices who have microphone.

:)

 

bluetooth headphones

setting up win10 Bluetooth and my Bluetooth headphones work fine ,but every time I reconnect the headphones I have to delete them from Bluetooth settings and let win10 pickup the headphones again ,before they will pair ,then win10 want to reboot to add the headphones ,I reboot and they work fine ,but next time I plug the headphone in again they will not pair ,don't even get an option to pair till I delete the head phones from the list ,, any suggestions ,, thank

 

Audio Doesn't Work with Bluetooth Headphones

Hi Greg,

To address your concern, have you tried using a different device where the BlueAnt Pump headphones is connected and still got the same error?

In the meantime, we suggest that you make sure that your Bluetooth driver is updated. You can check this

link on how to update your Windows 10 drivers.

You can also refer to these links about repairing Bluetooth connections and problems in Windows 10:

• Fix connections to Bluetooth audio devices and wireless displays
• Fix Bluetooth problems in Windows 10: FAQ
  

Regards.

 

Iogear GBU521 Bluetooth Don. - Not Headphone Compatible on Windows 10?

Windows 10 version 1903


Short story: Our Iogear GBU521 Bluetooth Dongle was used on a different PC running Windows 7 to connect headphones with good-quality sound. Now, on a Dell Inspiron 580 with Windows 10, we can't get the headphones to work with the same quality anymore.

Depth: All Windows drivers are downloadable on this page of Iogear's website: Product Drivers, Firmware & Software - IOGEAR
However, it appears as though the Windows 8/8.1/10 driver is really designed for 8 and 8.1 and not 10. That I conclude because the file name, "GBU521_GBU421_Win8_Win8.1_BT_v12.0.0.9980.zip", does not mention Windows 10, thus suggesting my bluetooth audio problems to be originating from a driver compatibility issue.

I've fiddled my life away with the following:

• WinKey+R / "control panel" / Devices and Printer / (Insert Headphone Name) Properties / Services
• Start / Settings / Devices / Audio
• Start / Settings / System / Sound / Output / Troubleshoot
• Settings within the Iogear bluetooth devices program, which comes with the driver on the aforementioned driver page.

And have gone through many settings that branch off this list, restarting the computer after each change made. Sometimes it connect with good sound quality, but does not retain this quality after breaking the bluetooth connection (turning the headphones off, restarting PC).

Quick side note: I have a new Microsoft Bluetooth 3600 Mouse connected to this dongle that works completely fine, unlike the headphones.

A solution requires the following results, which goes along the lines of how the bluetooth headphones were connected to this same Iogear dongle on the different PC that had Windows 7:

• The bluetooth headphones play with decent quality
• The volume retains it's setting whenever the bluetooth connection is broken by a PC restart, or powering off/on the headphones (I've encountered configurations where the headphones always resets to maximum volume).
• The bluetooth mouse works fine. This shouldn't be much of a concern at all.

If we find no solutions, I will simply buy a dongle that works with Windows 10.

I can provide screenshots if needed.
Thank-you.