Windows 10: Bluetooth headphones connect, work for a second, then the audio stops

I have PowerBeats Pro I am using Windows 10 and when I use these headphones I have two choices: Low quality audio with the hands-free stuff enabled, or the high quality audio for half a second and then cutting out.

submitted by /u/BristledIdiot
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:)

 

Bluetooth headphones suddenly stopped working.


HI,

My Bluetooth headphones have suddenly stopped working. They were working fine this morning. The headphones are connected and I see it in devices + printers but I no longer see it in playback devices.

Any ideas?

 

bluetooth headphones

setting up win10 Bluetooth and my Bluetooth headphones work fine ,but every time I reconnect the headphones I have to delete them from Bluetooth settings and let win10 pickup the headphones again ,before they will pair ,then win10 want to reboot to add the headphones ,I reboot and they work fine ,but next time I plug the headphone in again they will not pair ,don't even get an option to pair till I delete the head phones from the list ,, any suggestions ,, thank

 

Bluetooth headphones 'connected', Audio, Voice not connected

Hi,

Thank you for writing to Microsoft Community Forums.

I understand how difficult it is, when the device doesn't work in the way it should. For us to isolate the issue and to assist you better, we'd like to ask you a few questions.

1. What is the make and the model number of the computer?

2. What is the make and the model number of the headphone?

3. Are the speakers muted when the headphone is plugged in?

4. Are you aware of any changes made on the computer prior to this issue?

We can try a few steps and check if we can fix this.

Method 1: Remove and connect the Bluetooth headphone and check.

1. Press Windows key + I together to open Settings.

2. Click on Devices > Bluetooth & other devices.

3. Now click on the Bluetooth headphone and click on Remove device.

4. Turn off Bluetooth and the headphone and turn them back on, and Connect.

If the issue persists, try method 2.

Method 2: Enable the Bluetooth headphone.

1. Right click on the Volume icon on the taskbar.

2. Click on Sounds.

3. Navigate to Playback tab.

4. Right click on an empty space and select Show Disabled Devices.

5. Check if the Bluetooth headset is showing in the list.

6. Right click on the Bluetooth headphone and click Enable and check.

If the issue persists, I'd suggest you to refer this article on
Fix sound problems in Windows 10 and try the suggestions showing under the
Run the audio troubleshooter, Fix your audio driver,
Set default device, and Turn off Audio Enhancements section and update us on the result.

We'll be waiting for your response.

Regards,

Naveen M

Microsoft Community - Moderator