Windows 10: Bluetooth issues w11

Hello, I need help with bluetooth on my laptop. Yesterday it worked normally, I could connect my headphones but today after connecting they still didn't work so I tried turning bluetooth off and on via the button only then bluetooth wouldn't turn on. I turned on diagnostics and it told me to reboot my computer because of the update and I did and after booting up my bluetooth didn't work at all. It didn't even show up for me to turn it on, it didn't show up in Device Manager. I also tried updating windows but it didn't help. I was going to try reinstalling as well, but I better ask first. I als

:)

 

Serious Bluetooth issues after updating to W11 from W10

Windows 11 21H2 updated from Windows 10

on an HP Pavilion Gaming Desktop i7-9700

In W10, I had no trouble with Bluetooth

After Update to W11 = (major) Bluetooth Issues

Bluetooth devices all get easily recognised and connected to W11

(W11 shows the device is connected = and the device shows it is connected)

However, this is where the issues start:

Problem 1

There is no sound!

= To get a sound I have to disconnect and remove the device from W11 list = and then reconnect = then I get sound through device = BUT:

Problem 2

The sound is always FULL VOLUME

Solutions tried:

I have tried (several times) uninstalling drivers and after a new start, Windows 11 has reinstalled drivers:

Bluetooth Device (RFCOMM Protocol TDI) (10.0.22000.1)

Realtek Bluetooth 4.2 Adapter (1.8.1037.3005)

Realtek(R) Audio (6.0.9163.1)

I have also uninstalled audio drivers and reinstalled (several times)



Other solutions tried:

1. I have tried setting the sound to a low value = restarting computer = still full volume (tried several+ times)
   
2. I have tried setting the sound to a low value = removing the device from the list = reconnecting OR = first restarting the computer
   
3. Tried many variations of above
   

= always full or nearly full volume

Another incident I got with this:

One time it appeared to have worked = volume was at previous set low volume = I thought it was fixed = listened to music (sound was low but I had some doubt about the quality of sound) = after about three songs the next song was slightly louder (but not much) but because I was listening with headphones, I wanted to turn it down just one setting = pressed the minus key to turn down one setting = as soon as I pressed the minus button it sprang to full volume (damaging my ears)



I have run DISM / RestoreHealth to make sure there is no system corruption



I have had to stop using Bluetooth devices as I cannot find and resolve problem.

(I have to say that I am also not that happy with the audio sound since updating to W11 = it is too variable when using over browser = sometimes the sound is as good as it was in W10 = but often I have to turn it real high to hear properly)

 

Bluetooth Headphone Connection Issues

Hi,

I would suggest to perform some basic troubleshooting steps by following the article to find out the reason and to update the Bluetooth driver.

Check the Status of the Bluetooth in Device Manager and update it:

• Search Device Manager using Cortana.
• Right click Bluetooth drivers and select the Update driver software.

Check also if the Bluetooth service on your laptop is enabled by following this steps:

• Press Windows key + R and type service.msc
• Search for Bluetooth Support Service.
• Right click on the Service and click on Enable.

Let us know how it goes.

 

Bluetooth audio syncing issue

Hi,

There are a lot of factors that can cause the issue about your Bluetooth such as incompatible drivers, hardware issues, and more. We suggest that you go to this

link which lists all troubleshooting steps for Bluetooth issues.

Regarding your question about locking Windows Anniversary update, it is possible to postpone an update but it cannot be stopped.

Update us on the status of the issue.

Regards.