Windows 10: Bluetooth keeps disappearing

Discus and support Bluetooth keeps disappearing in Windows 10 Drivers and Hardware to solve the problem; I have an Acer Aspire A515-51 laptop and I'm repeatedly having the problem of Bluetooth randomly ceasing to work out of nowhere every few weeks. I've... Discussion in 'Windows 10 Drivers and Hardware' started by IoanJones1, Dec 19, 2020.

  1. Bluetooth keeps disappearing


    I have an Acer Aspire A515-51 laptop and I'm repeatedly having the problem of Bluetooth randomly ceasing to work out of nowhere every few weeks. I've fixed it in the past by uninstalling my Bluetooth drivers and installing the ones from my laptop manufacturer and it usually fixes it, however, it hasn't worked this time. I cant update the drivers since they do not appear in my device manager not in hidden items either. troubleshooting says that "Bluetooth isnt available on this device" even though ive used Bluetooth on it for 3 years now.


    Has anyone got any suggestions? it would be much appreciated if this repetitive problem could stop happening.

    :)
     
    IoanJones1, Dec 19, 2020
    #1

  2. Bluetooth Keeps Disappearing From Settings ??


    Hey guys looking for some help with my Acer E1-531 Windows 10 laptop.

    The issue i'm having is my bluetooth keeps disappearing from my laptop. I use a bluetooth speaker and every few restarts all my bluetooth settings just disappear. When ever i try to search "Bluetooth" all that comes up is "Airplane Mode".

    I spoke with Acer tech support and they recommended i re-install windows so i did and that worked but now a week later i'm having the same problem. I even tried installing drivers from the Acer site and after it's downloaded i still can't find anything bluetooth related.

    Any help would be appreciated, thanks alot.


    Bluetooth keeps disappearing [​IMG]

    Bluetooth keeps disappearing [​IMG]
     
    JohnnyKarate, Dec 19, 2020
    #2
  3. Bluetooth disappeared

    Hi Jenny,

    We appreciate you for being a part of Windows 10.

    Before proceeding, we need more information to help you better.


    • Did you checked whether the Bluetooth device is listed under hidden devices in Device manager?

    • Have you checked whether the Bluetooth driver is listed under installed programs under Programs and features? (As you have reinstalled the Bluetooth.)

    • Does the Bluetooth disappeared after you have started to use Wacom Bluetooth keyboard?
    Note:


    • In device manager, click on "view" tab and select "show hidden devices" and check whether Bluetooth device/driver is listed.

    • To check the drivers installed in Programs and features, Press
      Windows + X keys on the keyboard and select Programs and features and check whether the Bluetooth driver is installed.
    Until you get back to us with the required information, follow the below steps and check if it helps.

    Step 1:

    I would suggest you check if Bluetooth Support service is started.


    • Press Windows + R
      keys on the keyboard, type services.msc
      and press OK.

    • Now, find Bluetooth Support Service
      and start it

    • Double click on the Bluetooth Support Service
      set the startup type as Automatic.
    Step 2:

    Follow the steps to run the Hardware and devices troubleshooter and check if you are able to fix the issue.


    • Press Windows + X keys on the keyboard and select
      Control Panel

    • Type Troubleshooting in the search bar on the
      Control Panel.

    • Click on View all on the left navigation pane.

    • Click on Hardware and devices.

    • Click on Advanced on the Hardware and devices
      dialog box and click on Run as administrator (Enter the credentials if required).

    • Click on Next and follow onscreen instruction complete the
      Hardware and devices troubleshooter.

    Reference: I would suggest you to check whether the drivers are up to date. Refer to the below link on how to download and install the drivers in Windows 10.

    How to: Install and Update drivers in
    Windows 10


    Kindly let us know if you need any further assistance with the issue. We are glad to assist you.

    Thank you.
     
    Kiran Kishore, Dec 19, 2020
    #3
  4. Tranbol Win User

    Bluetooth keeps disappearing

    No bluetooth after system restore

    Thank you for your reply.

    I mean I have used a Windows system restore point. I tried restoring bluetooth with commands in CMD (sfc/scannow; DISM /Online.....) and by updating and uninstalling devices in the device manager. Update did not work. Uninstalling bluetooth devices made Bluetooth disappear out of the hidden devices list.
    All my steps I took worked but did not change anything in my bluetooth device list.

    I am using the bluetooth of my mainboard. MSI Z370M Gaming Pro AC
    My guess would be, that disabling the bluetooth network adapter before using a system restore point, disabled Bluetooth after using the system restore point.

    In the device manager I get this message in the USB Device list for a unknown USB Device:
    Windows has stopped this device because it has reported problems. (Code 43)
    A request for the USB device descriptor failed.
     
    Tranbol, Dec 19, 2020
    #4
Thema:

Bluetooth keeps disappearing

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