Windows 10: Bluetooth Kills Video playback

Discus and support Bluetooth Kills Video playback in Windows 10 Drivers and Hardware to solve the problem; How can I stop Bluetooth headset from freezing video both youtube and any media player. Disable bluetooth all video plays fine. Enable bluetooth and... Discussion in 'Windows 10 Drivers and Hardware' started by Glyn Lewis, Sep 22, 2020.

  1. Bluetooth Kills Video playback


    How can I stop Bluetooth headset from freezing video both youtube and any media player.


    Disable bluetooth all video plays fine.

    Enable bluetooth and use Sennheiser PXC 250 II's or logitech headset and the video stream starts freezing.


    Play for 5 sec, freeze for 5 sec play again, freeze again.


    This is with Win 10 build 2004 and same happens on 3 devices, 2 Asus zenbook i7 laptops and a desktop with Nvidea 2080ti, 32gig ram.


    I have removed and re-installed drivers multiple times and no fix. one of the zenbooks is brand new and only common feature is Windows 10 2004.


    I even flattened and factory reset the new zenbook. As soon as I pair the headset and try to use it video freezes.


    Please advise

    :)
     
    Glyn Lewis, Sep 22, 2020
    #1

  2. video playback freeze for a split second with a buzzing sound about every 20 to 30 seconds

    Hi Andrew,

    Thank you for posting your query on Microsoft Community.

    We regret the inconvenience caused to you. We will be glad to assist you with this issue.

    Before we proceed, we require more information to assist you better.

    • Which application you are using to play the video?
    • What is the format of the videos you are trying to play?
    • Does this happens with all other videos as well?

    This issue might be due to outdated or corrupted graphic card drivers. Let's try the below steps and check if it helps:

    Step 1: Run Video Playback Troubleshooter.

    I suggest you to run the Video Playback
    Troubleshooter. Follow these steps to run
    Video Playback troubleshooter:

    • Type troubleshooting in the search bar and select it.
    • Select View all on the top left corner.
    • Click Video Playback
      troubleshooter.
    • Follow the on-screen instructions to run the troubleshooter.
    • Check if issue persists.

    Step 2: Also, I suggest you to update your graphic card drivers.

    I suggest you to update graphic drivers and check if it helps. Follow the steps given below.


    • Press Windows key + X key and click on
      Device manager.

    • Search for Display Adapters.

    • Right-click on the graphics
      card and click on Update driver software.

    Hope it helps. Do let us know if your issue is resolved. For any further query, feel free to contact us.

    Thank you.
     
    Sangeeta Sarkar, Sep 22, 2020
    #2
  3. Ferdz Amp Win User
    Video playback problems

    Hi Davis,

    Based on the information that you have provided, this could be related to incorrect configuration or corrupted device drivers. We recommend that you run the Video Playback troubleshooter by following the steps below and check if it helps:

    Method: Run the Video Playback troubleshooter

    • Type troubleshooting in the search bar.
    • Select Troubleshooting.
    • Select View all on the top left corner.
    • Click on Video Playback.
    • Follow the on-screen instructions to run the troubleshooter.

    We are eager on getting this resolved for you; we will wait for your feedback.
     
    Ferdz Amp, Sep 22, 2020
    #3
  4. Arul_D Win User

    Bluetooth Kills Video playback

    All Video playback choppy

    Hi,

    Thank you for posting your question in the Microsoft Community.

    Try the following methods and check if it helps:

    Method 1: Run the Video Playback troubleshooter and check if it helps.

    Follow the below steps:

    • Type troubleshooting in the search bar.
    • Select Troubleshooting.
    • Select View all on the top left corner.
    • Click on Video Playback.
    • Follow the on-screen instructions to run the troubleshooter.
    If the issue persists then follow the below method.

    Method 2:

    I suggest you to update the Display adapters driver from the Device Manager and check if it works.

    Follow the below steps:

    • Right click on Start button and click on Device Manager.
    • Select the Graphic driver from the list by extending Display adapters.
    • Right click on the Graphic driver and click on Update driver Software.
    If the issue persists then install the latest graphic driver from the manufacturer and check if it helps.

    Kindly let us know if you need any further assistance with Windows. We are glad to assist you.

    Thank you.
     
    Arul_D, Sep 22, 2020
    #4
Thema:

Bluetooth Kills Video playback

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