Windows 10: bluetooth mouse abruptly stopped working stopped working

Discus and support bluetooth mouse abruptly stopped working stopped working in Windows 10 Support to solve the problem; Windows 10 Pro x64 Logitech M535 mouse My mouse stopped working while using my computer. (Yes, I changed the battery just in case.) In the process of... Discussion in 'Windows 10 Support' started by caffeine, Dec 30, 2018.

  1. caffeine Win User

    bluetooth mouse abruptly stopped working stopped working


    Windows 10 Pro x64
    Logitech M535 mouse

    My mouse stopped working while using my computer. (Yes, I changed the battery just in case.) In the process of troubleshooting and several failed attempts to restore use of my mouse, I noticed a few noteworthy things:
    1) Bluetooth is now missing from the hidden icons in the task tray.
    2) Bluetooth is now missing from Device Manager.
    3) In settings>devices my mouse appears and indicates turned off when in fact it is turned on.
    4) In settings>devices removing the device does not work.
    5) In Logitech's options my device is not found -- even when attempting to pair it.

    I have restarted bluetooth services in services.msc and changed it from manual to automatic startup. I have run Windows troubleshooter.

    What advice can you offer?

    :)
     
    caffeine, Dec 30, 2018
    #1
  2. ATats70 Win User

    Microsoft Sculpt Comfort Mouse - stops working

    Recently after an update to Windows 10, my Microsoft Sculpt Comfort Mouse stops working.

    After looking at some posts. The following steps seem to work.

    In Device Manager, under Bluetooth uninstall devices, then under actions Scan for hardware changes.

    This seems to work and the mouse works again however, these steps are repeated over the course of the day as the mouse stops working randomly.

    I also notice that under other devices I have a number of devices that seem to be unknown


    bluetooth mouse abruptly stopped working stopped working abf5f1d8-87fa-45b6-865d-0d934c380f6d.png


    I also have a Microsoft phone 950xl and 640 however these drivers are for other nokia phones which we do not have.

    Can someone suggest a permanent fix to (a) the Bluetooth mouse not needing to be reset the way I have been doing this (as listed above) and (b) a fix for these other devices.

    The laptop I use is a Dell Inspiron 15 - 7000 Series
     
    ATats70, Dec 30, 2018
    #2
  3. wireless mouse stopped working

    Hello,

    One of the possible reasons why your wireless mouse has stopped working is due to a driver or software conflict. Since you have already tried some troubleshooting steps, we would suggest you to follow the methods provided on this

    support link
    on how to Resolve Bluetooth mouse or keyboard failure to function.


    Let us know how that turned out for you.
     
    Marilou Ser, Dec 30, 2018
    #3
  4. LindaT88 Win User

    bluetooth mouse abruptly stopped working stopped working

    USB mouse stopped working

    USB mouse on Lenovo Ideapad Flex5 stopped working. Works on other laptops. I even bought a new mouse. Shows it was ready to use but doesn't work. Under devmgmt.msc, I uninstalled and plugged in again. No results. Now under Bluetooth & other devices it
    shows unknown device (driver error). Any suggestions??
     
    LindaT88, Dec 30, 2018
    #4
Thema:

bluetooth mouse abruptly stopped working stopped working

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