Windows 10: Bluetooth Mouse does not work on Win 10 desktop

Hi,

Recently, I acquired a Microsoft Bluetooth Mouse (3600). It works perfectly well, both on my Android tablet and on my old but efficient Netbook (still running valiantly under XP SP3). Never a problem in pairing the mouse on these two machines (and no problem either with the Logitech Bluetooth portable keyboard (K480), which is a real marvel in its own right).

On the Android Lollipop tablet, Bluetooth is built in, while the built-in Bluetooth feature on the Netbook gave up some time ago, but was replaced by a dongle, which does its job without a hiccup.

So far, so good.

On my desktop, running on Windows 10, which has no built-in Bluetooth capability (but the Bluetooth "service" coming with Windows), I use the same dongle as on the Netbook. With the Logitech keyboard mentioned above, no problem whatsoever: Bluetooth "sees" it immediately and pairs it in seconds - so there is certainly nothing wrong either with the dongle or with pairing a device, or the Bluetooth drivers and softwares, which came with the dongle, or with the Windows Bluetooth properties, which are correctly started and functioning.)

It's the Microsoft Mouse that presents an apparently intractable problem on that same desktop.

When activating the Mouse so that it can be detected when one wants to add a device, it is "seen" almost immediately. It is when wanting to pair the device to the machine that the problem arises. The pairing as such takes a far longer time than it normally does and when that operation concludes, I get error messages saying either that the mouse did not send the correct pairing code OR that it did not send a pairing reaction at all.

So, this is quite mysterious. Having a device that functions perfectly well with other machines, and not at all on my powerful desktop (while it can be detected, and while other devices function normally).

I guess that the problem resides with that "code". However, Windows does not ask for it and Microsoft says that the mouse does not need one - which makes things even more strange, since it mentions a code when the pairing misfires.

Attached, some screenshots. They are in Dutch (language of my Win OS) but the images speak for themselves. The error message on the 3rd screenshot says: "Communication with Bluetooth device has failed / No pairing reaction received". Sometimes (after bootup) the error message says failure but "Bluetooth device sends wrong code".

I wonder if someone will find a solution to this riddle...

Best,



:)

 

Bluetooth mouse paired, connected but not works in Windows 10

On Windows 10 desktop, and Lenovo Win10 laptop, "Settings" shows a Bluetooth mouse as paired and connected, but mouse not works.

Install and reinstall of the mouse and Bluetooth drivers does not help.

On another Windows 10 PC this mouse works without problem.

Any ideas, dear Community?

 

win-10 to Win-10 PRO upgrade broke bluetooth

Bluetooth support services is running.

Hardware troubleshooting did not fix anything.

I already deleted the driver and installed the latest as stated in my first post.

I can delete the mouse from bluetooth, then pair again and the mouse works fine.

The bluetooth panel says "connected".

Then when nthe mouse is turned off, the bluetooth panel says "paired"

The next time I turn on the mouse the bluetooth panel flashes 'paired" then "connected" then "paired" etc.

The mouse does not work.

I can again delete the mouse and pair again and it works until the next time the mouse is turned off.

The mouse driver and the bluetooth driver ARE up to date and HAVE been deleted and reinstalled.

I had none of these problems with Win-7 or WIN-10.

then Win-10 PRO was pushed to me and now there are bluetooth issues.

The "allow a device to connect" in the bluetooth control panel is grey always.

Rebooting in Safe Mode is useless since bluetooth cannot be started in safe mode.

Any other suggestions?

 

I have 2 Notebooks with Bluetooth and find that having their own mouse works much better/more reliably than switching 1 mouse from one to the other. I also have a Bluetooth mouse on my MacBook Pro. Two of the mice are from Microsoft and the third is from Targus. I also have a Bluetooth dongle on a Win7 computer for pairing my phone and PDA. It is important to have the drivers for the Bluetooth dongle. The Notebook Bluetooth adapters are part of the Wi-Fi adapter.