Windows 10: Bluetooth mouse keeps freezing

Discus and support Bluetooth mouse keeps freezing in Windows 10 Ask Insider to solve the problem; Here's what's driving me crazy: opening the windows Bluetooth menu restarts the mouse. This means that it's not the battery (it's at over 40%), it is a... Discussion in 'Windows 10 Ask Insider' started by /u/brunotag, Sep 18, 2020.

  1. Bluetooth mouse keeps freezing


    Here's what's driving me crazy: opening the windows Bluetooth menu restarts the mouse. This means that it's not the battery (it's at over 40%), it is a windows related issue. The time between freezes varies; sometimes it is seconds, sometimes minutes. It is the Microsoft Bluetooth Mobile Mouse 3600, which makes this even more annoying. A Microsoft mouse with poor performance on windows.

    Here's what I have already tried:

    • Disabling and enabling back the drivers;
    • Making sure the option Allow the computer to turn off this device to save power is off.
    • Making sure the Bluetooth services are running and automatic;
      • However, Bluetooth User Support Service is currently on Manual, and when I try to set it to automatic, I get a message saying "The parameter is incorrect".
    • I have recently factory reset the laptop.

    Any tips would be highly appreciated.

    submitted by /u/brunotag
    [link] [comments]

    :)
     
    /u/brunotag, Sep 18, 2020
    #1
  2. Jay Jap Win User

    Bluetooth mouse still freezes

    Hello,

    There are multiple possibilities why a Bluetooth mouse could act up. To assist you with your concern, you can try these following steps:

    Method 1:

    Check if the Bluetooth mouse and its Bluetooth adapter are working properly.

    • Try installing fresh new batteries.
    • Try to unplug the Bluetooth adapter of your mouse and plug it back in.
    • Try connecting the Bluetooth adapter of your mouse to a different USB port.
    • Try to remove objects that can interfere with the signal of your Bluetooth adapter and mouse.

    Method 2:

    Check if you have installed all the updates on your computer. There are chances that you might get Bluetooth drivers through update:

    • Go to the Start screen.
    • Type Windows update and click on it from the list of results.
    • Click on Check for updates on the left pane in the new window.

    We also suggest that you try to contact the manufacturer of the Bluetooth mouse for other options.

    We will wait for your response.

    Regards.
     
    Jay Jap, Sep 18, 2020
    #2
  3. Bluetooth mouse still freezes

    • Try installing fresh new batteries.
    I did try that, no difference.

    • Try to unplug the Bluetooth adapter of your mouse and plug it back in.
    You mean on the computer? It's built in.

    • Try connecting the Bluetooth adapter of your mouse to a different USB port.
    See above

    • Try to remove objects that can interfere with the signal of your Bluetooth adSapter and mouse.
    The only thing in the 1.5' between the mouse and the laptop is a chair arm and the computer power cord.

    • Go to the Start screen.
    • Type Windows update and click on it from the list of results.
    • Click on Check for updates on the left pane in the new window.
    Windows is up to date.

    We also suggest that you try to contact the manufacturer of the Bluetooth mouse for other options.

    I thought I just did. It's a Microsoft mouse.
     
    hustlinghare, Sep 18, 2020
    #3
  4. Bluetooth mouse keeps freezing

    Bluetooth mouse still freezes

    Hi,

    It's possible that compatibility issues might be causing your Bluetooth mouse to act up. To resolve this,
    follow these steps to install Bluetooth drivers in Windows 7 compatibility mode:

    • Right-click on the driver and select Properties.
    • Select the Compatibility tab.
    • Place a check mark next to Run this program in Compatibility mode and select
      Windows 7 from the drop-down list.
    • Let the driver install, and then check the functionality.

    Let us know should you need further assistance.
     
    Aileen Alf, Sep 18, 2020
    #4
Thema:

Bluetooth mouse keeps freezing

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