Windows 10: Bluetooth mouse Mobile 3600

Discus and support Bluetooth mouse Mobile 3600 in Windows 10 Drivers and Hardware to solve the problem; I've purchased the MS Bluetooth Mobile 3600 mouse to use with my new Dell XPS 15, which is running windows 10. The system can't seem to be able to... Discussion in 'Windows 10 Drivers and Hardware' started by tomnochi, Nov 24, 2019.

  1. tomnochi Win User

    Bluetooth mouse Mobile 3600


    I've purchased the MS Bluetooth Mobile 3600 mouse to use with my new Dell XPS 15, which is running windows 10. The system can't seem to be able to discover the mouse (search window keeps looking with no results found).

    The mouse is discoverable by my iPhone funnily enough and the computer is discoverable by my phone as well... but not the mouse by the computer.

    I'm out of ideas. This should be a simple operation...


    Would appreciate your help


    Thank you


    T

    :)
     
    tomnochi, Nov 24, 2019
    #1
  2. Rohn007 Win User
    Rohn007, Nov 24, 2019
    #2
  3. Microsoft Bluetooth Mouse 3600 isn't working.

    Hi Bartosz,

    Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

    I understand the inconvenience you are facing with accessing Bluetooth mouse on Windows 10, we will help you with this issue.

    Do let us know if you have tried the below:

    • Have you turned on the mouse while connecting via Bluetooth?
    • Were you able to connect any other devices via Bluetooth to your laptop?
    • What is the complete error message of this issue?

    Step 1: I suggest you to download the driver for the mouse from the below link, try to install and check if it helps.

    Software download for Mouse 3600

    Choose the appropriate operating system and try to install the software.

    Step 2: I suggest you to refer to the below post replied by
    Rajith R on August 29, 2015 and check if it helps.

    My Bluetooth device is enabled and
    shows as “Paired”, but isn’t working


    Hope it helps. Reply to the post with an updated status of this issue, we will be happy to help you further.
     
    Ruth Buruga, Nov 24, 2019
    #3
  4. Mithin_EJ Win User

    Bluetooth mouse Mobile 3600

    Microsoft bluetooth mobile mouse 3600 - connected but I can't use it.

    Hi Κωνσταντίνος ροδρόμου,

    Thank you for writing to Microsoft Community Forums.

    We would need some more information:

    1. Were there any changes made to the operating system recently?
    2. May I know the make and the model number of the system?
    3. Are you getting any error message?
    I recommend you to follow the methods given below.

    Method 1:

    Try the steps in the article
    Troubleshoot response failures in wireless keyboard or mouse


    Method 2:

    1. Uninstall the current drivers that is installed on the system and
      Download Bluetooth Mobile Mouse 3600
      driver.
    1. Reboot the PC after installing the Drivers and check.
    If you still face the issue, reply to this post with the question above and the error that you get.

    Hope it helps.



    Mithin EJ

    Microsoft Community - Moderator
     
    Mithin_EJ, Nov 24, 2019
    #4
Thema:

Bluetooth mouse Mobile 3600

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