Windows 10: Bluetooth Not Connecting After Going Missing

The bluetooth on my laptop disappeared earlier this week. It had been working fine for ages and no updates were done that I am aware of. I uninstalled the BT device through the Device Manager, reinstalled, and updated the drivers. Since then, my laptop is showing the bluetooth icon in the start tray and in settings and is able to connect to a pair of Anker bluetooth earbuds. However, I have a microsoft mouse and xbox gamepad that it cannot connect to. Both were working fine and connected before the bluetooth disappeared.


I have an ASUS ROG Strix GL703VM laptop. Here's what I've tried so farnot necessarily in order:


Uninstalled BT device, reinstalled, updated drivers with the most recent ones from Intel's website.

Turned BT off and back on

Ran Windows BT troubleshooter

Verified BT support services running

Restarted BT support services

checked bios

installed most recent windows update

rebooted a million times


Thinking there may be an issue with the BT device itself, I also uninstalled and tried using an external ASUS BT dongle USB-BT400 and experienced the same issues with my devices not connecting.


I've also tested the mouse and gamepad and they've both been able to connect to another laptop without any issues.


Anything else I can do to fix this?

:)

 

Bluetooth Connection Issue - headphones, LE vs regular connection

Hello,

Thank you for writing to Microsoft Community Forum.

To have a better clarity on the issue and guide you accordingly, respond to the questions listed below:

1. Have you tried connecting the headphones to another computer and check if it’s working fine?
   
2. What is the make and model of the computer?
   

Meanwhile, I would suggest you with few simple steps. Kindly follow the same.

Step 1: Troubleshoot problems with Bluetooth accessories.

If you can turn on Bluetooth but are having problems pairing or using a Bluetooth accessory, kindly follow the article which gives you steps on
Audio troubleshoot problems from - Fix Bluetooth problems in Windows 10

Step 2: There are two terms regarding Bluetooth: pairing and connecting. Pairing is the introduction of one device to another. Once paired, they will stay in each other’s memory until manually erased. Once a device
is paired, the headset can then connect to that device to receive audio or voice from the device.

• Go into the device's paired list and manually select the Bluetooth.
  
• You may need to clear your paired list in your headset and re-pair your headset to your device.
  
• To clear your paired list in your headset, follow these steps: on the headset, press and hold the call and volume – buttons for 10 seconds
  
• The headset will revert to discoverable mode (slowly blinking LED), allowing you to re-pair the computer you want connect.
  

We await your response.

Regards,

Mala. S

Microsoft Community

 

WIndows 10 cannot connect to a bluetooth headset.

Hello Mike,

To better assist you with your concern, I'd like to know the following:

• Confirm which build is currently installed on your device. To check, follow the steps below:

• Press Windows key + R, then type in winver.
• Click OK.

• What is the make and model of your headset and Bluetooth dongle?

Meanwhile, we suggest that you perform the steps posted on this article
to resolve Bluetooth connection issues in Windows 10.

Looking forward to your response.

Regards.

 

Bluetooth not working

Hi,

For us to properly isolate the issue with your Bluetooth, we would like to know the following:

• Are you getting any error messages? If yes, what is the error message?
• Have you tried installing the latest Bluetooth driver from the manufacturer's website?

As an initial troubleshooting to isolate the issue, we suggest that you try pairing your Android phone to your Bluetooth dongle. If it connects, there is a possibility that you missed some steps in paring your headphone to your dongle. If this is the case,
we suggest that you refer and check your headphone's manual for the proper setup/pairing, or contact your headphone's manufacturer.

We look forward to your response.