Windows 10: Bluetooth not working despite being connected

Discus and support Bluetooth not working despite being connected in Windows 10 Drivers and Hardware to solve the problem; My Bluetooth stopped working yesterday. At first, I thought it was my specific Galaxy Earbuds, but all Bluetooth functions no longer work my other... Discussion in 'Windows 10 Drivers and Hardware' started by Andus V, Jan 26, 2021.

  1. Andus V Win User

    Bluetooth not working despite being connected


    My Bluetooth stopped working yesterday. At first, I thought it was my specific Galaxy Earbuds, but all Bluetooth functions no longer work my other wireless headset, my wireless keyboard, my wireless game controller. While they show up in my settings as devices I can connect to, and I can connect to them, all functionality is gone. Normally, when I connect my headphones, they make a sound letting me know it's connected, but it doesn't do that. It does, though, say it's connected in my Bluetooth settings on my PC under Bluetooth and other devices.

    What I've tried:

    -Turn Bluetooth on and off and restarted my PC

    -Troubleshooting in Settings

    -Updating and uninstalling and reinstalling these things in the device manager Bluetooth not working despite being connected eb3d129c-2b3e-4f2b-a413-3f46196a3f57?upload=true.png
    -Set Bluetooth support service in services to automatic and start it Bluetooth not working despite being connected a8aea948-f2d8-409c-bc9c-7402be7d34e6?upload=true.png
    -Remove Bluetooth devices and added them back when I added them back, they would be listed in other devices, even if they were headphones

    -Checked these Bluetooth Services boxes when they were added back they were unchecked when I added them back, and would go back to being in the audio section in my Bluetooth devices Bluetooth not working despite being connected 8ef2ae3b-d781-4597-acd0-9729ce662899?upload=true.png


    If anyone knows the issue here, help would be GREATLY appreciated. I've been trying to get it working for hours.

    :)
     
    Andus V, Jan 26, 2021
    #1

  2. Bluetooth USB Dongle

    Ok so here's a question. I had a revelation today that: "Duh, my keyboard/mouse is bluetooth, shouldn't that be the same thing?" My goal here is to get my new Motorola HT820 bluetooth headphones to work with on my computer.

    Keyboard/Mouse is Logitech MX5500 Revolution, bluetooth wireless, came with a USB dongle that they connect through. I tried today to get the headset to work, and it won't receive sound. I can get it "connected," but with complications. I'm using Windows XP, have Setpoint 4.7, and I've tried the following:

    -Changed the radio settings to a bluetooth hub instead of locked to the keyboard/mouse.

    -Clicked "Connect Other Devices."

    - Paired headphones with windows. Windows connects correctly, the device reads connections, windows shows it as "already connected" when I try to connect it again. I click on Control Panel -> Bluetooth Devices, and I see the "Motorola HT820" listed as "Passkey enabled," but it doesn't say "Connected" like the keyboard and mouse do. Also, audio does play on the headphones.

    -Click on Properties on HT820, and then on services, it does not show any services at all.

    - Searched around google, logitech, motorola websites & forums to answers or help, nothing. Closet I got was logitech's "Bluetooth FAQ" which has the following paragraph (http://www.logitech.com/lang/pdf/bluetooth/bluetooth-faq.pdf):

    "3.6 How do I listen to music wirelessly with a Bluetooth headphone?
    All you need is a Bluetooth headphone and a media player such as iTunes or Windows Media Player 10. For optimal results, it is recommended you use a headphone with Bluetooth 2.0 Enhanced Data Rate, to benefit from the maximum bandwidth (up to 3Mb/s).
    Please refer to our online "How To" documents for step-by-step instructions related to your specific device (www.logitech.com/bluetooth/howto)." [That link transfers you back to the same pdf document - it's a circle]

    -I tried to install latest Widcomm stack from broadcomm's website, but it says it's not compatible with this dongle.

    -Called Logitech Tech Support - got a total jerk girl who straight up said "No i can't help you." And then wouldn't give me the time of day after that.

    I've read on threads on Logitech forum that people are using this headset with logitech dongles. Any help getting this connected? I just don't want to have 2 bluetooth dongles connected when I rly only should need this one. Otherwise I guess I'll just purchase one of the ones above, and use that to connect my keyboard, mouse, and headphones all in one swoop.

    Sidenote: anyone have experience/knowledge with behavior when 2 bluetooth USB dongles are connected to the same computer?
     
    surfsk8snow.jah, Jan 26, 2021
    #2
  3. Mala_S Win User
    Bluetooth Connection Issue - headphones, LE vs regular connection

    Hello,

    Thank you for writing to Microsoft Community Forum.

    To have a better clarity on the issue and guide you accordingly, respond to the questions listed below:

    1. Have you tried connecting the headphones to another computer and check if it’s working fine?
    2. What is the make and model of the computer?

    Meanwhile, I would suggest you with few simple steps. Kindly follow the same.

    Step 1: Troubleshoot problems with Bluetooth accessories.

    If you can turn on Bluetooth but are having problems pairing or using a Bluetooth accessory, kindly follow the article which gives you steps on
    Audio troubleshoot problems from - https://support.microsoft.com/en-us/help/14169/windows-10-fix-bluetooth-problems

    Step 2: There are two terms regarding Bluetooth: pairing and connecting. Pairing is the introduction of one device to another. Once paired, they will stay in each other’s memory until manually erased. Once a device
    is paired, the headset can then connect to that device to receive audio or voice from the device.

    • Go into the device's paired list and manually select the Bluetooth.
    • You may need to clear your paired list in your headset and re-pair your headset to your device.
    • To clear your paired list in your headset, follow these steps: on the headset, press and hold the call and volume – buttons for 10 seconds
    • The headset will revert to discoverable mode (slowly blinking LED), allowing you to re-pair the computer you want connect.

    We await your response.

    Regards,

    Mala. S

    Microsoft Community
     
    Mala_S, Jan 26, 2021
    #3
  4. Bluetooth not working despite being connected

    Bluetooth not working

    Hi,

    For us to properly isolate the issue with your Bluetooth, we would like to know the following:

    • Are you getting any error messages? If yes, what is the error message?
    • Have you tried installing the latest Bluetooth driver from the manufacturer's website?

    As an initial troubleshooting to isolate the issue, we suggest that you try pairing your Android phone to your Bluetooth dongle. If it connects, there is a possibility that you missed some steps in paring your headphone to your dongle. If this is the case,
    we suggest that you refer and check your headphone's manual for the proper setup/pairing, or contact your headphone's manufacturer.

    We look forward to your response.
     
    Michael Gall, Jan 26, 2021
    #4
Thema:

Bluetooth not working despite being connected

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