Windows 10: Bluetooth not working - on/off switch missing

I cannot turn on my PC Bluetooth to connect to my LG HBS780 headphones or any other Bluetooth audio device. The PC is a Dell desktop running Win 10. Everything appears to be updated including the Qualcomm Atheros driver. The Bluetooth on/off switch is missing. Thanks for any help.

:)

 

Airplane mode switch not working

Since the troubleshooting steps that were provided did not resolve the issue, we suggest switching on the Radio Management Service. To do that, please follow the steps below:

• Press Windows key + R.
• Type services.msc, then hit Enter.
• Search for Radio Management Service.
  
• Right-click, then choose Start.

Note: Never ever set this service to "Disabled".

Get back to us if the steps won't work.

 

Bluetooth not working

Hi,

For us to properly isolate the issue with your Bluetooth, we would like to know the following:

• Are you getting any error messages? If yes, what is the error message?
• Have you tried installing the latest Bluetooth driver from the manufacturer's website?

As an initial troubleshooting to isolate the issue, we suggest that you try pairing your Android phone to your Bluetooth dongle. If it connects, there is a possibility that you missed some steps in paring your headphone to your dongle. If this is the case,
we suggest that you refer and check your headphone's manual for the proper setup/pairing, or contact your headphone's manufacturer.

We look forward to your response.

 

Bluetooth switch missing

Thank you for your response.I suggest that you use the System File Checker tool to scan your system files and to repair missing or corrupted system files. The sfc/scannow command
(System File Check) scans the integrity of all protected operating system files and replaces incorrect, corrupted, changed or damaged versions with the correct versions possible. You may refer to this link for
more information.





If the issue persists even after using System File Checker tool, please follow the steps below to run the DISM tool:

• 
  Press Windows key + X and select the Command Prompt (Admin).
  
• 
  In the Administrator: Command Prompt window, enter the following commands (Press the Enter key after each command):
  

DISM.exe /Online /Cleanup-image /Scanhealth

DISM.exe /Online /Cleanup-image /Restorehealth

• 
  To close the Administrator: Command prompt window, type Exit, and press Enter.
  
• 
  Restart the machine.
  

Let us know how it goes.

Regards.