Windows 10: Bluetooth problem when switching profile between Headset/Headphones

I'm using an HP Elitebook 1040 G7; ever since I got that a couple of weeks ago, I have a problem with my bluetooth headsets no matter which.

Every bluetooth headset is usually connected with two profiles, Headset for communications and Headphone for media, with stereo sound etc.

Now...

Upon a clean reboot, I can run Skype for Business, Bria, Teams, whatever and make calls without any problem.

I can listen to Spotify or any other media, works as well. I can listen to music, when a call comes in the music stops, I can answer the call, everything fine.

After a while and I can't say how long, as it differs a lot, I can't hear people on the other side of the call anymore. And no, nothing is muted.
Going back to media, the sound comes as usual, but somehow the bluetooth stack seems to have a problem switching to the Headset profile for some reason.

I've already updated Windows itself as well as the driver for the bluetooth adapter Intel, nothing helped.
Sometimes it all works for several hours or even an entire day, sometimes I even have to boot twice, before it starts working again.

What's more: when disabling/enabling bluetooth through the settings, this takes forever. Switching off is fast, but then the settings are kind of freezing and I can click the bluetooth-button as much as I want, nothing happens instantenously.

After 2 to 3 minutes then bluetooth suddenly kicks in again and devices start to reconnect.


As everything worked on the device I had before this Elitebook and the headsets I have several, all show the same behaviour also work flawlessly with a Samsung tablet, I'm beginning to fear the bluetooth-chip might be faulty.


Any ideas? Help?

:)

 

Bluetooth headphones connect but headset portion does not


I have the exact same problem with my Bluebuds X





I have tried to manually add a driver through windows driver update (you can choose a driver device from the list)
but i'm not sure which one is compatible and had no luck getting the headset portion to work... *Sad




Please let me know if you have found a solution!

Thanks!

 

bluetooth headphones

setting up win10 Bluetooth and my Bluetooth headphones work fine ,but every time I reconnect the headphones I have to delete them from Bluetooth settings and let win10 pickup the headphones again ,before they will pair ,then win10 want to reboot to add the headphones ,I reboot and they work fine ,but next time I plug the headphone in again they will not pair ,don't even get an option to pair till I delete the head phones from the list ,, any suggestions ,, thank

 

Bluetooth headphones connect but headset portion does not


All,

I have a surface pro 4, fully updated. I also have a pair of Revo bluetooth headphones. They also feature blutetooth calling capabilities (i.e. microphone).

I used to connect these without a problem. Recently something strange has been happening. Now when they connect on the headphones (i.e. stereo audio only) is recognized as an audio device.

Normally Windows recognizes headsets like this as two separate devices - headphones for audio and headsets for calling. I can confirm that device manager sees them both as functioning normally. But, as shown below, the headset portion is showing as disconnected. But there is no way to connect it.





I have uninstalled and deleted the device and re-paired it. Nothing works. Thoughts?