Windows 10: Bluetooth problems since latest update

I use some Philips bluetooth headphones which I never had any problems with until the last windows update.
Since that update each time I want to use the headphones I normally have to update my Qualcomm Atheros AR3012 Bluetooth 4.0 drivers.I am using Windows 10 Home

Has anybody else come across this problem?

:)

 

PROBLEME with BLUETOOTH on NOKIA 6700 CLASSIC !!!

HI.

I HAVE A PROBLEME WITH BLUETOOTH ON MY NOKIA 6700 CLASSIC ........... BLUETOOTH can't be activate.

* I FOLLOW THIS STEPS ;

• menu
• settings
• connectivity
• bluetooth
• activate

but he doesn't activate ........................................... so please help me!!!! .

P.S : thanks for your future suggestions

 

bluetooth connectivity problem

Hi Venkatachalam,

Welcome to Microsoft Community and we appreciate your interest in Windows 10.

Let me help you to fix the issue.

To understand the issue better, I would like to know what is the make and model of the computer?

The issue you are facing could be due to the Bluetooth driver is being outdated. Let’s try simple steps and check if this helps.

Step 1.

I would suggest you to run hardware troubleshooter to diagnose the exact issue it will automatically detect the problem and fix it.

• 
  Press Windows + X keys on the keyboard and select Control Panel.
  
• 
  Type Troubleshooting in the search bar on the Control Panel.
  
• 
  Click on Small icon on the left navigation pane.
  
• 
  Click on Troubleshooting and click on
  Hardware and Device.
  
• 
  Click on Advanced on the Hardware troubleshooter dialog box and click on Run as administrator (Enter the credentials if required).
  
• 
  Click on Next and follow onscreen instruction complete the Hardware troubleshooter.
  

If the issue still persist try the below steps.

Step 2.

I recommend you to go to the Device Manger and try updating the Bluetooth and check if it helps.

• 
  Press Windows key + X and select
  Device manager.
  
• 
  Click on Bluetooth device to expand.
  
• 
  Right click on the Bluetooth device driver.
  
• Click on update.

If the above method did not help to fix the issue, try the below steps.

Step 3.

I would suggest you to check if the Bluetooth services is running on the Windows background.

• 
  Press Windows + R keys.
  
• 
  Type Services.msc and press Enter.
  
• 
  Search for Bluetooth service and check if it is started.
  
• 
  If the service is not started please right click on the service and click on start and set it to Automatic.
  

If the issue still persist I would recommend you to go to the computer manufacturer website and download the latest updated Bluetooth driver and install the same.

Hope it helps. If you need further assistance with Windows, let us know and will be glad to help.

 

No bluetooth after system restore

Thank you for your reply.

I mean I have used a Windows system restore point. I tried restoring bluetooth with commands in CMD (sfc/scannow; DISM /Online.....) and by updating and uninstalling devices in the device manager. Update did not work. Uninstalling bluetooth devices made Bluetooth disappear out of the hidden devices list.
All my steps I took worked but did not change anything in my bluetooth device list.

I am using the bluetooth of my mainboard. MSI Z370M Gaming Pro AC
My guess would be, that disabling the bluetooth network adapter before using a system restore point, disabled Bluetooth after using the system restore point.

In the device manager I get this message in the USB Device list for a unknown USB Device:
Windows has stopped this device because it has reported problems. (Code 43)
A request for the USB device descriptor failed.