Windows 10: Bluetooth Settings for Surface Dial Wheel crashes settings app every time

Discus and support Bluetooth Settings for Surface Dial Wheel crashes settings app every time in Windows 10 Gaming to solve the problem; I have two machines both running Windows 11: Desktop and a Surface Pro X.I've tried connecting the Dial to both machines. The device connects and works... Discussion in 'Windows 10 Gaming' started by MattKenefick, Oct 27, 2021.

  1. Bluetooth Settings for Surface Dial Wheel crashes settings app every time


    I have two machines both running Windows 11: Desktop and a Surface Pro X.I've tried connecting the Dial to both machines. The device connects and works as expected, but going into the Settings -> Bluetooth -> Wheel area immediately crashes settings every time on both devices.It doesn't flash any settings before crashing; it just shows an empty page like it's transitioning, then crashes like as-if it was loading the settings from the Dial but couldn't understand them or something.I need to access the settings and it's a frustratingly consistent failure.How can I resolve this?

    :)
     
    MattKenefick, Oct 27, 2021
    #1
  2. Brink Win User

    Five things you need to know about Surface Dial


    Source: https://blogs.windows.com/devices/20...-surface-dial/
     
    Brink, Oct 27, 2021
    #2
  3. SETTINGS APP CRASHES

    Hello, thanks for replying to my question. Fortunately, I was able to solve the problem before viewing your reply. I created a temporary new user account using command prompt and used the new user account to update windows 10. As soon as my windows 10
    is up to date the settings app no longer crash. For the time being, the problem is solved. If in the future this problem surface again I might try the steps you suggested.
     
    Kelsey Mun, Oct 27, 2021
    #3
  4. Bluetooth Settings for Surface Dial Wheel crashes settings app every time

    Corrupt Surface Dial install need help to completely remove app tools

    Hi All,

    Surface Dial installed and working well except for one frustrating issue.

    I have created an App tool (in Settings>Wheel) for music music writing app (Dorico). This is my primary reason for buying the wheel.

    On launch of Dorico the app tool created was not available (just default tools), even though it is shown as created in settings.

    In case this was app specific, I created other app tools for various apps and these all work as expected. So I deleted the Dorico tools and re-created a quick test tool for Dorico. This showed up in Dorico but didn't have the function I require because it was set up purely as a test.

    I have then gone back to settings and edited the Dorico app tool. Here's the issue. On launching Dorico my newly edited version of the tools is now there, but the earlier test version is.

    I have then removed the Dorico tools from Surface Dial and created the tool again. On launching Dorico, the new tool is now showing on the dial but the original test one is.

    I have uninstalled and reinstalled the dial twice and also reinstalled Dorico. No change.

    When I uninstall and reinstall the dial all previously created tools come back, this seems to show it does not completely uninstall.

    I have spent a couple of hours with Microsoft support, but they don't believe this is the driver not being uninstalled but directly related to Dorico. I asked for help to totally remove Dial and reinstall from scratch but they were unable to assist.

    I may be wrong, but to me it appears there must be some kind of (sorry reaching the end of my knowledge now) preference, database type file which stores these custom setups for the dial and it's this that needs to be removed to be able to start again.

    Very frustrating, because I can get the dial to do everything I want, but I am currently stuffed with the application for which I need it.

    Sorry for the long post, but tried to offer as much info as possible.

    THanks

    Paul
     
    paulmellors, Oct 27, 2021
    #4
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Bluetooth Settings for Surface Dial Wheel crashes settings app every time

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