Windows 10: Bluetooth speaker displays as 2 different playback devices, only works in low quality audio.

My bluetooth speaker displays as 2 devices when connected via bluetooth, Headphones Anker SoundCore Stereo and Headset Anker SoundCore Hands-Free AG Audio. Only the Headset option works and it plays the audio in very low quality. Selecting the Headphones option plays no audio at all, even when volume and device volume is at max.


I have tried uninstalling the device but the issue persists. The speakers work fine on any other device.

:)

 

BLUETOOTH SPEAKERS WILL NOT WORK ON MY LAPTOP IT WILL RECOGNIZE DEVICE BUT WONT CONNECT

Thank you for getting back to us. To resolved this, we recommend trying the steps below:

• Make sure your Bluetooth speaker is turned on.
• On the far right of the Windows taskbar, press and hold (right-click) Volume , and then select Playback devices.
• On the Playback tab, select the Bluetooth speaker, press and hold (or right-click) it, and then select Connect.
• Select your Bluetooth speaker, and then select Set default. Music should play on your Bluetooth speaker now.
  

If the issue persists, you may also want to visit this article and follow the
troubleshooting steps provided there. Let us know if it makes any difference.

Feel free to update us with the results.

 

Windows 10 computer paired w/ bluetooth speaker, but doesn't send music to speaker

A possible solution to Bluetooth speaker playback issue I tried all the steps listed in several posting forums with no success. I finally found a solution after 3 hours of investigating. 1st several forums suggest updating drivers... but do not specify which drivers to update i.e. the Bluetooth device? (eg. bose audio, sony driver for sony Bluetooth headphones etc.), or the windows driver?

*** For me the solution was updating the Bluetooth driver from LENOVO's website (the laptop/computer manufacture's website) once the driver was installed the bluetooth playback through BOSE Bluetooth audio adaptor worked perfectly.

I understand not everyone will have a LENOVO laptop/computer however I think it is worth downloading the latest Bluetooth driver from the device you are streaming from.

Hope this helps!

 

Bluetooth attached speakers - no sound

Hi Bill,



Thank you for writing to Microsoft Community Forums.



Thank you for sharing the required information to suggest you in the right direction to fix the issue.

1. What is the model number of the Bluetooth speaker?
   
2. Have you tried connecting the Bluetooth speakers on different computer?
   

Please try the below suggested steps to fix the issue.





Method 1

Check the Bluetooth support Service

1. On your keyboard, press Windows Key+R. This should open the Run dialog box.
   
2. Type “services.msc” (no quotes), then hit Enter.
   
3. Once you’ve got the Services window up, look for the
   Bluetooth support service and double-click it.
   
4. From the drop-down menu, select Automatic.
   
5. Now launch the Bluetooth support service by clicking the Start button.
   
6. Confirm the changes you’ve made by clicking
   Apply and OK.
   

Method 2

Use the troubleshooter for playing audio

1. To access this, follow these instructions.
   
2. Go to the taskbar and click the Search icon.
   
3. Type “audio playback” inside the box, then select ‘Find and fix audio playback
   problems’. This should open the Audio Playback troubleshooter.
   
4. Click Next. The troubleshooter will now find and repair audio playback issues
   

Method 3

Resetting your default playback device

1. Right-click the Sound icon on the taskbar, then choose Sounds from the list.
   
2. Once the Sound window is up, go to the
   Playback tab.
   
3. You will see a list of audio devices. Click the Bluetooth speakers you paired with your computer.
   
4. After that, set the Bluetooth speakers as your default playback device. You can do this by pressing the
   Set Default button.
   
5. Save the changes you’ve made by clicking
   Apply, then pressing OK.
   

You may also refer the article Fix sound problems in Windows 10
for more information.







Hope it helps.





Muralidhar

Microsoft Community Moderator