Windows 10: Bluetooth speaker with mic - mic not working when connected on Win10

Hi all,



We have bought a speaker for our office to use in conferences.

The bluetooth speaker has a microphone, and works fine (both mic and speaker) when connected to a smartphone.



The problem appears when we connect it to a laptop. Although it appears in the bluetooth settings menu with as a Headset with a headset icon, and when connected it shows: "Connected voice, music", the microphone of the speaker doesn't work.



In the Sound Settings, the speaker is selected both in Output and Input, but when testing, no sound is recorded, even though the speaker works (you can hear sound through it).

• All bluetooth drivers have been reinstalled and are up to date

• We have run the Troubleshoot unsuccessfully, getting the following response: “Troubleshooting couldn’t identify the problem”.

Under Device properties > Properties > Details > Device Description is listed as Bluetooth Hands-Free.



Is there anything else we can do at this point? This has been tested on 2 computers.



Is this an issue with Windows 10 and Bluetooth speakers with microphones?



Many thanks for any help!

:)

 

Combined mic/speakers


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Why has bluetooth mic stopped working.

My Bluetooth mic has stopped working on my Windows 10 phone. The sound is connected OK but the mic won't work. I've tried resetting everything, disconnecting/reconnecting, rebooting but nothing seems to help. The windows phone uses its internal mic and
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Headphone mic not working with laptop 3.5mm port

I have sennheiser hd4.40 wireless headphone. I also got a cable with headphone having 2.5mm pin(attached to headphone) to 3.5mm pin(attached to mobile phone).

Problem is that when i connect 3.5mm pin to my mobile phone headphone jack, in call i am able to use mic and headphone both at same time but:

1. When i connect the 3.5mm pin to 3.5mm jack for mic on my laptop, i am not able to use the mic.(my laptop has separate 3.5mm mic and 3.5mm headphone jack)
   
2. When i connect to 3.5mm jack for headphone, only headphone is working with laptop not mic.
   

Please do not suggest why I am not using Bluetooth because it is a separate problem.

I am missing something or maybe this may be limitation or something else. Help me on this. :-(