Windows 10: Bought a game but it doesnt show up in billing history nor Microsoft Store

Discus and support Bought a game but it doesnt show up in billing history nor Microsoft Store in Microsoft Windows 10 Store to solve the problem; Hello,I just bought Sunset Overdrive on Microsoft Store and its not listed in my games library nor billing history but my bank account has been... Discussion in 'Microsoft Windows 10 Store' started by TomaszS3, May 16, 2021.

  1. TomaszS3 Win User

    Bought a game but it doesnt show up in billing history nor Microsoft Store


    Hello,I just bought Sunset Overdrive on Microsoft Store and its not listed in my games library nor billing history but my bank account has been charged. Yes, I'm logged into right account, same as when doing the purchase. Only confirmation I got on email is dotpay transaction confirmation status: completed.I have tried restarting Ms Store, restarting pc, log out and log in with no succes. Redards

    :)
     
    TomaszS3, May 16, 2021
    #1
  2. Nikhar_K Win User

    a game doesnt show that i bought it

    Hi,



    Thank you for writing to Microsoft Community Forums.



    I understand that you are unable to find a game purchased from Microsoft Store. I'll certainly assist you with the issue.



    However, we would like to know the place of purchase of the game.



    As you have mentioned that you have purchased the game logged in to your Microsoft account, I would suggest you to make sure that you are signed in with the same Microsoft account in Microsoft Store.



    To login to Microsoft Store, refer the steps mentioned below:



    1. Open Microsoft Store.
    2. Click on the Profile icon on the top left corner, click on the account and select
      Sign Out.
    3. Now, click on the Profile icon and select
      Sign in.
    4. Sign in with the Microsoft Account through which you purchased the game.


    Let us know the results, we will be glad to help you further.



    Regards,

    Nikhar Khare

    Microsoft Community – Moderator
     
    Nikhar_K, May 16, 2021
    #2
  3. a game doesnt show that i bought it

    i bought a game, logged in under microsoft account but when i go and look for it under microsoft store it shows that i didnt buy it.

    How can i link it to microsoft store?
     
    MichalHecko, May 16, 2021
    #3
  4. Brink Win User

    Bought a game but it doesnt show up in billing history nor Microsoft Store

    More Ways to Buy in Xbox Store with Operator Billing


    Source: More Ways to Buy in Xbox Store with Operator Billing - Xbox Wire
     
    Brink, May 16, 2021
    #4
Thema:

Bought a game but it doesnt show up in billing history nor Microsoft Store

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