Windows 10: Bought a game from the store on pc, few days later game was removed from my library and...

Discus and support Bought a game from the store on pc, few days later game was removed from my library and... in Windows 10 Gaming to solve the problem; I recently bought Forza horizon 4 for PC. I also had a couple DLC that I also had purchased, a week later after I had purchased the game for some... Discussion in 'Windows 10 Gaming' started by XenoKyomi, Oct 24, 2018.

  1. XenoKyomi Win User

    Bought a game from the store on pc, few days later game was removed from my library and...


    I recently bought Forza horizon 4 for PC. I also had a couple DLC that I also had purchased, a week later after I had purchased the game for some unknown reason when I went in game it said i hadn't purchased the DLC, so I just thought it was a bug and checked the store to see if it was there in my account, to my surprise it wasn't and neither was the game. I checked the game's page on the store, and normally the buy option is a 'you already own this', has changed to back to buy. Any ideas why this may have happened? It's really confused me as to why a product I own and that I have purchased has been removed from my account and wants me to buy it again.

    :)
     
    XenoKyomi, Oct 24, 2018
    #1

  2. How to remove games from My library in Windows Store

    Hi Rachel,

    Thank you for posting on Microsoft Community. We will assist you in resolving your issue.

    Before assisting further, I would like to ask you a question related to the query:

    • Are you facing any issues with Windows Store?

    We are sorry to inform you that we currently do not have the option to delete Games or any other programs from the My library option in Windows Store.

    You can try uninstalling the Game from the Start menu by following the steps below:

    • Open start menu by pressing Windows icon Key on the keyboard.
    • Right click on the installed game and select Uninstall/Remove.

    Please post your valuable feedback using Feedback App in Windows 10.

    We will make sure that, the feedback given by you will be considered and worked on.

    Hope this helps!

    Get back to us with the answer to the above question to assist you further on this query. Your reply is most important for us to ensure that we assist you accordingly.

    We are happy to assist you with any issues pertaining to Windows.

    Thank you.
     
    Likhitha V, Oct 24, 2018
    #2
  3. How to remove games from My library in Windows Store

    Original Title: Remove

    How do I remove games from my library on windows 10 store?
     
    RachelWallace, Oct 24, 2018
    #3
  4. Bought a game from the store on pc, few days later game was removed from my library and...

    Games?

    Hi Trinity,

    If a game is not available on Windows 10, this could be due to one of the following reasons:

    • Game is not compatible on Windows 10.
    • There's a new version of the game.
    • The game is not available in your region.
    • The game was removed from the marketplace.
    To see if the game is compatible with your device, we suggest that you follow the steps provided on this

    link
    on how to find out if a game will work on Windows 10.

    You may try searching for the newer version of the game through the Windows Store or the Microsoft Store website. For your reference regarding the list of games that you may download, check out this

    link
    .

    If the game is not available on your current region, we suggest that you access this

    link
    and follow the steps on how to change your region for Windows Store.

    See
    Why can't I find or install an app from the Windows Store?
    for more information.

    If the game was removed from Windows 10 and Xbox Marketplace, you may submit a request to add this game using the

    Windows 10 Feedback Hub
    . Currently, our developers are collating suggestions for the improvement of your Windows 10 gaming experience.

    If you have other questions, don't hesitate to get back to us. We'd be more than willing to provide you additional assistance.
     
    Catherine Cus., Oct 24, 2018
    #4
Thema:

Bought a game from the store on pc, few days later game was removed from my library and...

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