Windows 10: Brand new battery plugged in, not charging

I have a hp envy dv6 notebook. I put in a brand new battery 24hrs ago and it still says plugged in, not charging. Help please.

:)

 

New battery not charging


I have an Acer Aspire V3-771 laptop (which is three and a half years old) with its original battery. As the battery is not holding the charge for as long as it used to I decided to replace it. I inserted he new battery, which already showed a charge of 60%, and let it run down to the point when the laptop turned itself off. However, when I tried to recharge the battery, the battery icon showed "6% available, plugged in, not charging". I contacted the supplier of the battery and they sent me a new one. This showed an initial charge of 93% so, in view of my problem with the previous battery, I decided to try and charge it up to full capacity before letting it run down. But as soon as I tried this the battery icon showed "93% available, plugged in, not charging". So I unplugged the charger and again let the battery run down until the computer turned itself off. I plugged the charger in again but then got "6% available, plugged in, not charging". I have no problem charging the old battery, so can anyone please suggest what the problem might be? I have tried taking out the battery and unplugging the charger and holding down the power button for 30 seconds, but this hasn't worked. Grateful for any advice.

 

My Computer is Plugged in but not Charging

My laptop computer is plugged in but not charging. The power supply will maintain the charge level (%), but not add to it. Removing and reinserting the battery allows the power supply to add to the % charge to 100%.

Steps performed:

• Turning the computer off and restarting it returns the computer to the Plugged in, Not Charging state.
  
• Removing the battery again allows one complete charge, after which the laptop would no longer charge again.
  
• I have used more than one power supply with the same condition.
  

To resolve the issue, I remove the battery, obtain a complete charge, and maintain this charge by always keeping the power supply plugged in.

What is the root of the problem?

 

Battery not charging when plugged in.

I run a herd of HP notebooks. When I hit this issue, I do this with 100% success -

1 I swap out the battery

2 I swap out the little harness that connects the plug end of the charger to the mother board

3 Change the motherboard

I doubt I have ever solved this issue with steps with 1 and 2.

I get guaranteed results with step 3.

I always play around with all the suggested power off's, the battery checking, etc, before the new motherboard. Contrary to a lot of theories, a new motherboard of same specs does not deactivate 10. Been there, done that.

Mel (the other one)