Windows 10: Brand new computer crashing.

Bought a brand new gaming desktop today for $1600, haven't even had it a total of 12 hours and it crashes randomly, doesn't even blue screen, It just black screens then reboots itself in about 5 seconds, not entirely sure what to do.

:)

 

Windows 10 crashing on brand new computer

Windows 10 is crashing on my brand new Dell XPS 13 9360. I've had it about two weeks and the computer has crashed about a dozen times. I have the brand new Intel i7 8th gen chip. Also I use a VPN service. (personal VPN, not work). No idea why a new
computer would crash this often.

 

windows explorer crashing - brand new computer

Hi Ruth,

Please answer these questions to assist you better.

Have you installed all pending Windows updates?

I suggest you to install all pending Windows updates and check if the Explorer crashes.
Updates are additions to software that can help prevent or fix problems, improve how your computer works, or enhance your computing experience.

Refer the steps below to install pending updates.

• Go to Start and then Settings.
• Click on Update and Recovery.
• Check for updates under
  Windows Updates.
• Restart the system and check if the issue is resolved.

Also Perform a Clean boot and check the status of the issue.

I suggest you to try login and access the Store from a Microsoft account and check if it helps. If you still face the issue, perform a
Clean boot and try to run the app.

Perform a clean boot to check if any third party application is causing the issue, as clean boot helps in eliminating software conflicts.

How to troubleshoot problem by performing clean boot in Windows:https://support.microsoft.com/en-us/kb/929135

Note: Refer "How to reset the computer to start normally after clean boot troubleshooting" to reset the computer to start as normal after troubleshooting.

Do let us know if you Explorer still crashes. Thank you.

 

HELP ! BSOD with brand new computer.

Hi,

I just bought a brand new computer running with Windows 10.

When I first turned it on, I had a BSOD within 1min. I had to do a "hard" restart because it crashed again when it restarted.

While I was doing the initial configuration, it may have crashed 3 times more. Then, I started to install the usual software (Office, Adobe, Anti-virus...) and it crashed again at least twice.

I did all the steps that are listed here.

Below is the OneDrive link to the zipped folder:

Files_dmp.zip

There should be the last three .dmp file, the system info and the computer specification.

If you need any other information, please let me know.

Thank you for your help !