Windows 10: BRAND NEW laptop keeps crashing !

Discus and support BRAND NEW laptop keeps crashing ! in Windows 10 Ask Insider to solve the problem; Hi!!! I just got an HP Omen 15 laptop 3 days ago. It has Windows 10 installed, and for some reason it keeps crashing. I get the blue screen that says... Discussion in 'Windows 10 Ask Insider' started by /u/Sm_27, Jan 14, 2021.

  1. /u/Sm_27 Win User

    BRAND NEW laptop keeps crashing !


    Hi!!! I just got an HP Omen 15 laptop 3 days ago. It has Windows 10 installed, and for some reason it keeps crashing. I get the blue screen that says “your pc ran into a problem and needs to restart”. I tried to update most of my drivers to see if that would fix the issue and nothing has happened. I am currently factory resetting my laptop, but it started crashing after I only installed Google Chrome, so I don’t see how it will help. I am considering returning the laptop since it is brand new and should not be doing this, however I don’t want to do this if I don’t have to. If there is something I am missing please let me know ! I have no idea what’s going on!! Update* after trying to reset, I got the error “there was a problem resetting your PC”. What the heck

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    :)
     
    /u/Sm_27, Jan 14, 2021
    #1
  2. kielpin21 Win User

    My brand new PC keeps crashing



    BRAND NEW laptop keeps crashing ! [​IMG]
     
    kielpin21, Jan 14, 2021
    #2
  3. dalchina Win User
    My brand new PC keeps crashing


    How to access the reliability report: I said:
    (E.g. in Cortana's search box type reliability, then click 'View reliability history')

    so, the long version:
    1. In the Cortana search box which you probably see in your taskbar, type
    "reliability" - without the "" <Return>
    2. In the results, look at the top, you should see
    View reliability history

    3. Click on that.

    4. You should then see sthg like this:

    BRAND NEW laptop keeps crashing ! [​IMG]


    5. You can click on the x's to get individual reports.

    My previous post suggested how to use these.
     
    dalchina, Jan 14, 2021
    #3
  4. BRAND NEW laptop keeps crashing !

    Brand new PC keeps crashing


    Brand new? I'd suspect the worst - some heat related hardware fault - and consider returning it.
     
    markweatherill, Jan 14, 2021
    #4
Thema:

BRAND NEW laptop keeps crashing !

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