Windows 10: Brand new laptop, no associated MS account yet. Bitlocker off but asking for recovery key????

HI,


I am setting up a new laptop for a friend. Lenove Thinkpad, WIN10 pro vers1909


Using Local admin acct, Installed some third party software, ran updates.


Changed name of computer.


Restart--now no login prompt.


Ctrl-Alt-Del doesn't work


Shift restart brings up troubleshoot- goto reset--need bitlocker recovery key.


My question---How do I get the key when there is no MS account associated with this computer???

:)

 

Asking for Bitlocker recovery key on login

So I was playing with BIOS settings for reformatting my laptop and reinstalling Windows using bootable USB drive. I didn't succeed and I probably did something stupid. Now I'm not able to login into my laptop. It's asking me for bitlocker recovery key on both disabled and enabled settings of secure boot.

On "Enabled" setting, it says "Bitlocker needs your recovery key to unlock your drive because Secure Boot policy has unexpectedly changed."




On "Disabled" setting, it says "Bitlocker needs your recovery key to unlock your drive because Secure Boot has been disabled. Either Secure Boot must be re-enabled, or Bitlocker must be suspended for Windows to start normally."




I don't have a recovery key. I don't remember setting one. I even searched for it in my Microsoft account. My device (ASUS X205TA) is listed but the recovery key is not.

Note that I don't have any useful data in the laptop, so I'd be fine with reinstalling windows even if I loose all the data. I just want to be able to use my laptop again.

 

Bitlocker key ID does not match the Recovery Key given by MS for recovery

Bitlocker locked me out of my computer at start-up this morning. I went through the process of asking for a Recovery key through my MS account, but that key given me failed to unlock the computer. I notice that the Key ID associated with the Recovery
Key from MS is different from what my BitLocker screen says it should be. Any ideas how to proceed? Thanks.

 

bitlocker recovery key

Hi Shafeeq,

Please find my answers to your questions below:

1. Are you not able login to your computer due to BitLocker Recovery Key? - Yes, I am unable to even start my laptop unless I enter the recovery key.
2. Did you ever setup BitLocker Recovery Key on your computer? Nope
3. Are you not able to login to your Microsoft Account to find the BitLocker Recovery Key? Yes. I have a microsoft account and am able to login usually. But i am unable to login when I try to find the bitlocker recovery key.
4. Are you using Windows 10 Home or Windows 10 Professional? Windows 10 Home

When I on my laptop, there is a blue screen that asks me for bitlocker recovery key. I have tried asking my laptop company (Lenovo) and my institution both but no one has any answer to this. I have my bitlocker recovery ID number if that can help me find
the recovery key.

Waiting eagerly for a response.

Thanks, and regards,

Shweta