Windows 10: Brand New Laptop Will Not Play ANY sort of videos!!!!!!!!!!!!!

Hello I just purchased a gaming laptop a few months ago just for gaming. Just the other day I finally decided I wanted to watch YouTube on it. Nothing but a black screen but I can hear audio... It will not even play video ads on the sidebar.... So I thought it was an adobe flashplayer and shockwave issue I downloaded those still nothing... My Integrated webcam dont even show a video just a black screen as well... Ive updated all video drivers and everything in your troubleshooting section and still nothing. I just find it weird I can play some pretty demanding video games on this new laptop but I cant even watch a video???

:)

 

Playing MPEG files in brand new computer

Thanks for getting back to me. Here are the answers to your three questions:

• I am able to play the files on another older computer that was upgraded to Windows 10, I believe from Windows 7. On the old computer, the files appear in my Videos folder as thumbnails of the video. If I click on them, they immediately open in Windows
  Media Player, and both the video and audio portion play perfectly. When I moved the file to a brand new computer also running Windows 10, and I open the file from my Videos folder, it opens in Windows Media Player, but only the audio plays. There is no video.
  This is the case for all videos I have that are in mpeg format. When I try to open the mpeg files using Movies &TV on the new computer, I get the message: “Can’t Play. Choose something else to play. This item is in a format we don’t support. 0xc004f011
  Send Feedback”
• I get no error message in Windows Media Player when this happens. The file just opens and plays audio only. I get the error message noted in #1 when I try to open the file in Movies & TV.
• I have not made any significant changes prior to the issue. It’s a brand new computer and the problem existed the first time I tried to play a video. I noticed it when I was moving my files to the new computer and all the mpeg files didn’t turn
  into thumbnails in the video folder.

I have run the Windows Media Player Settings troubleshooter two or three times and it has not made any difference.



I have tried to enable automatic downloading of codecs, but when I go to Media Player>Tools>Options>Player Tab>Automatic Updates there is no option for “Download Codecs Automatically.” There is only the option to download automatically daily, weekly,
or monthly.



If it is a codec issue, then all I see in the Windows Support pages is to be aware of downloading codecs from the internet and I am scared. It would be nice if Microsoft provided a suggested safe source for codecs.



Let me know if there is anything you can do for me.

 

laptop wont play videos or sound

Hi Felix,

Thank you for posting in Microsoft Community.

I understand your concern and frustration you have been through. I will be glad to assist you.

1. Are you facing this issue when you play downloaded video?

2. Do you get any error message?

3. Have you installed all pending driver updates?

I suggest you run troubleshooter for playing audio and video playback.

Step 1:

Type Troubleshooter on Search.

Select View all on the right hand side.

Double click on Playing Audio.

Step 2:

Type Troubleshooter on Search.

Select View all on the right hand side.

Double click on Video playback.

Also follow the link to update display audio drivers.

http://support.lenovo.com/in/hi/pro...ooks/thinkpad-edge-laptops/thinkpad-edge-e430

Hope it helps. Do let us know if your issue is resolved. For any further query, feel free to contact us.

Thank you

 

When playing downloaded videos on laptop, it lags.

Hi Nelson,

Thank you for posting in Microsoft Community.

I understand that the videos are playing with lag in every player. We will help you.

To assist you better, I suggest you to answer the below questions.

• What is the make and model of your PC?
• From where did you update the display adapter?
• Did you check playing in Windows media player?
• Which file format are you trying to play?
• Is the issue specific to the Video or all the videos?

Please post to us with more information to help you better.