Windows 10: Brand New Optiplex 3060 BSOD

Brand new micro form factor Optiplex has been BSODing about twice every day. System has already had the motherboard replaced by Dell. Clean reinstall of Windows 10 has been performed. All Dell Diagnostic tests have passed. Drivers/BIOS Firmware have been updated to the latest versions.


Minidump contents are as follows:



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* Bugcheck Analysis *

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SYSTEM_SERVICE_EXCEPTION (3b)

An exception happened while executing a system service routine.

Arguments:

Arg1: 00000000c000001d, Exception code that caused the bugcheck

Arg2: fffff8061b2bc9ee, Address of the instruction which caused the bugcheck

Arg3: ffffdb81a3791930, Address of the context record for the exception that caused the bugcheck

Arg4: 0000000000000000, zero.



Debugging Details:

------------------





KEY_VALUES_STRING: 1





PROCESSES_ANALYSIS: 1



SERVICE_ANALYSIS: 1



STACKHASH_ANALYSIS: 1



TIMELINE_ANALYSIS: 1





DUMP_CLASS: 1



DUMP_QUALIFIER: 400



BUILD_VERSION_STRING: 18362.1.amd64fre.19h1_release.190318-1202



SYSTEM_MANUFACTURER: Dell Inc.



SYSTEM_PRODUCT_NAME: OptiPlex 3060



SYSTEM_SKU: 085C



BIOS_VENDOR: Dell Inc.



BIOS_VERSION: 1.4.2



BIOS_DATE: 06/11/2019



BASEBOARD_MANUFACTURER: Dell Inc.



BASEBOARD_PRODUCT: 03KWTV



BASEBOARD_VERSION: A03



DUMP_TYPE: 2



BUGCHECK_P1: c000001d



BUGCHECK_P2: fffff8061b2bc9ee



BUGCHECK_P3: ffffdb81a3791930



BUGCHECK_P4: 0



EXCEPTION_CODE: (NTSTATUS) 0xc000001d - {EXCEPTION} Illegal Instruction An attempt was made to execute an illegal instruction.



FAULTING_IP:

nt!ExpApplyPriorityBoost+82e

fffff806`1b2bc9ee f7f8 idiv eax,eax



CONTEXT: ffffdb81a3791930 -- (.cxr 0xffffdb81a3791930)

rax=00000000ffffffff rbx=ffffca865e2dc04f rcx=0000000000000000

rdx=0000000000000010 rsi=ffffca865881a080 rdi=0000000000000002

rip=fffff8061b2bc9ee rsp=ffffaf8cbcb52e10 rbp=ffffaf8cbcb52e99

r8=0000000000000004 r9=0000000000000000 r10=ffffca865881a080

r11=ffffaf8cbcb52ef8 r12=ffffca865e2dc0f0 r13=0000000000000000

r14=000000000000ff00 r15=0000000000000002

iopl=0 nv up ei pl nz ac pe nc

cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00050212

nt!ExpApplyPriorityBoost+0x82e:

fffff806`1b2bc9ee f7f8 idiv eax,eax

Resetting default scope



BUGCHECK_STR: 0x3B_c000001d



CPU_COUNT: 6



CPU_MHZ: 840



CPU_VENDOR: GenuineIntel



CPU_FAMILY: 6



CPU_MODEL: 9e



CPU_STEPPING: a



CPU_MICROCODE: 6,9e,a,0 (F,M,S,R) SIG: B4'00000000 (cache) B4'00000000 (init)



BLACKBOXBSD: 1 (!blackboxbsd)





BLACKBOXNTFS: 1 (!blackboxntfs)





BLACKBOXWINLOGON: 1



CUSTOMER_CRASH_COUNT: 1



DEFAULT_BUCKET_ID: VERIFIER_ENABLED_VISTA_MINIDUMP



PROCESS_NAME: csrss.exe



CURRENT_IRQL: 2



ANALYSIS_SESSION_HOST: NOC-4W7WVJ2



ANALYSIS_SESSION_TIME: 11-14-2019 14:26:05.0938



ANALYSIS_VERSION: 10.0.18362.1 amd64fre



MISALIGNED_IP:

nt!ExpApplyPriorityBoost+82e

fffff806`1b2bc9ee f7f8 idiv eax,eax



BAD_STACK_POINTER: ffffdb81a3790ff8



LAST_CONTROL_TRANSFER: from fffff8061b2ef521 to fffff8061b2bc9ee



STACK_TEXT:

ffffaf8c`bcb52e10 fffff806`1b2ef521 : 00000000`00000000 ffffca86`5e2dc0f0 00000000`00000000 ffffc85f`4330f544 : nt!ExpApplyPriorityBoost+0x82e

ffffaf8c`bcb52f00 fffff806`1b2ee46f : ffffaf8c`01c90100 00000000`00000000 ffffca86`58598be0 00000000`00000000 : nt!ExpAcquireResourceExclusiveLite+0x5c1

ffffaf8c`bcb52fc0 ffffc85f`446284e7 : ffffca86`58598be0 00000000`00989680 00000000`00000000 00000000`00000001 : nt!ExEnterCriticalRegionAndAcquireResourceExclusive+0x3f

ffffaf8c`bcb53000 ffffc85f`4332d610 : ffffc82c`c0606430 00000000`00000000 00000000`00000000 00000000`00000000 : win32kbase!EnterCrit+0x87

ffffaf8c`bcb53120 ffffc85f`4465d8ec : ffffca86`585bd080 ffffaf8c`00000003 ffffca86`4a4fd380 00000000`00000001 : win32kfull!EnterEditionCrit+0x30

ffffaf8c`bcb53150 ffffc85f`4465d84b : ffffaf8c`bcb53248 00000000`00000000 00000000`00000000 00000000`00000001 : win32kbase!ApiSetEnterEditionCrit+0x60

ffffaf8c`bcb53190 ffffc85f`4465ce2b : ffffca86`5a538c40 ffffaf8c`bcb53289 ffffc85f`4480b0d0 00000000`00010039 : win32kbase!ApiSetEditionCrit::ApiSetEditionCrit+0x57

ffffaf8c`bcb531e0 ffffc85f`4465f915 : ffffc82c`c06063f0 ffffc82c`c06063f0 ffffc82c`c06063f0 ffffca86`58818070 : win32kbase!RIMReadInput+0xab

ffffaf8c`bcb532d0 ffffc85f`4477a8a8 : ffffc85f`447d30e0 ffffaf8c`bcb53420 ffffc82c`c06063f0 00000000`00000000 : win32kbase!CBaseInput::Read+0x55

ffffaf8c`bcb53320 ffffc85f`4465aad1 : 00000000`00000040 ffffc85f`447d30e0 00000000`00000001 fffff806`1b2f2644 : win32kbase!CBaseInput::OnReadNotification+0x4c8

ffffaf8c`bcb53460 ffffc85f`4465a832 : 00000000`00000010 ffffc82c`c067c240 00000000`00000006 ffff87c1`019a9c72 : win32kbase!CBaseInput::OnDispatcherObjectSignaled+0x291

ffffaf8c`bcb535d0 ffffc85f`44659eff : 00000000`00000003 00000000`00002000 ffffc82c`c062a800 ffffc85f`4480fb10 : win32kbase!CBaseInput::_OnDispatcherObjectSignaled+0x12

ffffaf8c`bcb53600 ffffc85f`44659d02 : 00000000`00000006 00000000`00002000 00000000`00000006 fffff806`1b2ef6da : win32kbase!LegacyInputDispatcher:ispatch+0x53

ffffaf8c`bcb53630 ffffc85f`4321ad83 : ffffc82c`c062a8a0 ffffc82c`c062a8a0 00000000`00000004 00000000`00000001 : win32kbase!LegacyInputDispatcher::WaitAndDispatch+0x102

ffffaf8c`bcb53760 ffffc85f`4321a9c3 : 00000000`00000004 00000000`00000004 00000000`0000000c ffffc85f`448171e0 : win32kfull!xxxDesktopThreadWaiter+0x12b

ffffaf8c`bcb537e0 ffffc85f`4469ea08 : ffffca86`5881a080 ffffca86`5881a080 00000000`00000000 00000000`00000005 : win32kfull!xxxDesktopThread+0x403

ffffaf8c`bcb538c0 ffffc85f`4322aff0 : ffffca86`5881a080 00000000`00000000 00000000`00000005 00000000`00000000 : win32kbase!xxxCreateSystemThreads+0x228

ffffaf8c`bcb539d0 fffff806`1b489d15 : ffffca86`5881a080 00000000`00000005 000001d9`b1e04180 00000000`00001d0c : win32kfull!NtUserCallNoParam+0x70

ffffaf8c`bcb53a00 00007ffe`2ae91144 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x25

00000023`30b3f7e8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ffe`2ae91144





THREAD_SHA1_HASH_MOD_FUNC: fa2394fbe53b78093573e00a67dddccb9835f553



THREAD_SHA1_HASH_MOD_FUNC_OFFSET: 954655bafc9b7eefd956e04a9df1548fac21ee85



THREAD_SHA1_HASH_MOD: 480cb7a1b6d25eea3b642f35f0d89af1ed45a621



FOLLOWUP_IP:

win32kbase!EnterCrit+87

ffffc85f`446284e7 0f1f440000 nop dword ptr [rax+rax]



FAULT_INSTR_CODE: 441f0f



SYMBOL_STACK_INDEX: 3



SYMBOL_NAME: win32kbase!EnterCrit+87



FOLLOWUP_NAME: MachineOwner



MODULE_NAME: hardware



IMAGE_NAME: hardware



DEBUG_FLR_IMAGE_TIMESTAMP: 0



IMAGE_VERSION: 10.0.18362.476



STACK_COMMAND: .cxr 0xffffdb81a3791930 ; kb



FAILURE_BUCKET_ID: IP_MISALIGNED



BUCKET_ID: IP_MISALIGNED



PRIMARY_PROBLEM_CLASS: IP_MISALIGNED



TARGET_TIME: 2019-11-13T13:00:14.000Z



OSBUILD: 18362



OSSERVICEPACK: 476



SERVICEPACK_NUMBER: 0



OS_REVISION: 0



SUITE_MASK: 272



PRODUCT_TYPE: 1



OSPLATFORM_TYPE: x64



OSNAME: Windows 10



OSEDITION: Windows 10 WinNt TerminalServer SingleUserTS



OS_LOCALE:



USER_LCID: 0



OSBUILD_TIMESTAMP: 2011-12-29 15:28:41



BUILDDATESTAMP_STR: 190318-1202



BUILDLAB_STR: 19h1_release



BUILDOSVER_STR: 10.0.18362.1.amd64fre.19h1_release.190318-1202



ANALYSIS_SESSION_ELAPSED_TIME: 20b6



ANALYSIS_SOURCE: KM



FAILURE_ID_HASH_STRING: km:ip_misaligned



FAILURE_ID_HASH: {201b0e5d-db2a-63d2-77be-8ce8ff234750}



Followup: MachineOwner



Any assistance would be much appreciated.

:)

 

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Hi,

Corrupted drivers and system files are one of the possible reasons why this issue is happening. We'd like to get additional information to help resolve the issue. Kindly answer the following questions below:

• What is the stop error code showing on the screen whenever you experience BSoD? (e.g.: 0x0000000A, 0x0000003B, and 0x000000EF)
  
• Did you installed any third-party applications on your new computer before the issue started?
  
• Is there a specific action you're doing on the computer that triggers BSoD?
  

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