Windows 10: Brand new PC - black screen

Discus and support Brand new PC - black screen in Windows 10 Support to solve the problem; Brand new PC Windows 10. (can't see my Windows Version number) I loaded Firefox, NoteTab light and Zoom. I shut the PC off and when I restarted it a... Discussion in 'Windows 10 Support' started by VillageIdiot, Mar 29, 2020.

  1. Brand new PC - black screen


    Brand new PC Windows 10. (can't see my Windows Version number)

    I loaded Firefox, NoteTab light and Zoom. I shut the PC off and when I restarted it a few hours later, I got a black screen. The mouse works because I see the pointer moving.

    How do I get it to work?

    Thank you

    :)
     
    VillageIdiot, Mar 29, 2020
    #1

  2. black screen with cursor

    How can I do the steps listed above, there is nothing but a black screen, nothing to click on. When I restart the computer, there is no problem. But sooner or later I get the black screen. I mean my Mom just bought a brand new computer, and it also does
    it to her. Could the screensaver be causing the problem? It is a screensaver that comes with Windows 10.
     
    CappieSmith, Mar 29, 2020
    #2
  3. Black screen error

    Hello,

    There are several reasons why you are facing a black screen issue. One of these is due to outdated or incorrect device drivers. For us to figure out what's causing this, provide more details by answering the listed questions:

    • Can you confirm to us if you are using a laptop or a computer?
    • Have you made any recent changes to your device prior to this happening?
    • What exactly were you doing when the error occurred?
    • Have you tried any troubleshooting steps to resolve this? If yes, specify all of the steps that you have done.

    As an initial part of troubleshooting, we suggest following the steps given on this article:

    Troubleshoot black screen or blank screen errors
    . This will help you diagnose and rectify most of the known black screen concerns.

    We will wait for your response.
     
    Dhavelyn Mer, Mar 29, 2020
    #3
  4. Brand new PC - black screen

    black screen

    Hi Ken,

    Black screen usually occurs to a Windows device if the system detected that there are some damaged drivers. For us to provide an effective solution, we would need you to answer the following questions:

    • Which build, version and edition of Windows is installed on your computer?
    • Have you made any changes to the hardware of the PC before this issue occurred?
    • Did you encounter any error messages or error codes along with the black screen?

    In the meantime, we suggest that you perform the troubleshooting steps provided in this
    link. The link serves as a guide on how to address black screen issue.

    We are looking forward to your response.
     
    Darleen Pen, Mar 29, 2020
    #4
Thema:

Brand new PC - black screen

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