Windows 10: Brand New Surface Go

I attempted to continue with program installations, I found that I couldn't log in. The next day I attempted to log in and it comes up with: "Your PIN is no longer available due to a change to the security settings on this device. You can set up your PIN again by going to Settings > Accounts > Sign-in options."

I never changed any settings. When I try face recognition it says "Your PIN is required".

I have no way of getting into any settings or menu. I can see this is a well known issue with new devices and am yet to find that Microsoft can answer the problem.

I tried to return the device however, they can return it until I get it unlocked by Microsoft. Argh this is so painful at this time!!! Trying to home school and work from home with COVID. Please help!!

on the same screen I think you refer to this as the "lock screen", there appear the language setting, the WiFi signal strength indicator, the power button, and the narrator/magnifier/on-screen keyboard control. There is no place to click to to get to settings > accounts > sign-in options.

So here I am with a brand new Microsoft Go and it doesn't work because Microsoft has done something to it.

the machine came with Windows 10 already installed. There was no upgrade from previous versions.

I DID NOT MAKE ANY CHANGES TO THE SECURITY SETTINGS. Apparently Microsoft did so between the time I started the set up of the machine and the time I tried to open it again.

:)

 

Problem updating Windows Surface Pro 4 with Windows 10 feature updates

Hi,

I have manage to install image for Microsoft Surface Pro 4 by going to https://support.microsoft.com/en-us/...erecoveryimage and download a recovery image for Microsoft Surface Pro 4.

What I did to reset your Surface from a USB recovery drive was:
Step 1: Make sure your Surface is turned off and plugged in (hold down the power
button for 30 seconds).
Step 2: Insert the USB recovery drive into the USB port on your Surface.
Step 3: Press and hold the volume-down button while you press and release the
power button on your Surface.
Step 4: When the Surface logo appears, release the volume button.
Step 5: When prompted, select the language and keyboard layout you want.
Step 6: Select Troubleshoot > Reset your PC.
If prompted for a recovery key, select Skip this drive at the bottom of the
screen.
Step 7: Select the target operating system you wish to reset. This
refers to the current operating system installed on your Surface.
Step 8: Select Yes, repartition the drives, and on the next page, select Next.
Step 9: Choose Just remove my files.
Step 10: Select Reset.
Surface restarts and the Surface logo displays while the reset process continues
(this can take a while).

This always fails and I have to do the below which continues installation.
Windows 10 Installation Media:

1. Insert the Media (DVD/USB) in your PC and restart.
2. Boot from the media.
3. Select Repair Your Computer.

Select Troubleshoot.

1. Choose Command Prompt from the menu:

Type in the command:
Diskpart
Type in the command:
List disk (Note which disk is your Boot drive number mine is 0)
Type in the command:
Sel disk 0
Type in the command:
List vol (Note which volume is the EFI partition mine is 4)
Type in the command:
Sel vol 4
Type in the command:
assign letter=V:
Type in the command:
Exit
Type in the command:
V:
After you have assigned a drive letter Using Diskpart You can format the EFI partition:
Example: if you assigned a letter V to the partition the command would be:
format V: /FS:FAT32
Type in the command:
bcdboot C:\windows /s V: /f UEFI


Now I have an issue that I cannot install Feature Updates. They keep failing to install.
Any ideas how to resolve issue?

 

brand new lap top battery

I ran the troubleshoot power option and it said “Display brightness setting is too high”

but it’s a brand new laptop, i should think I could expect the most from it.

I haven’t tried the next steps uou have suggested yet.

 

Camera Issue on brand new surface

Please try running Software Diagnostic toolkit.

https://support.microsoft.com/en-in/help/4037239

If that doesn't help, I suggest you to take advantage of warranty and contact Microsoft

https://support.microsoft.com/en-in/help/4037239

If the Surface Diagnostic Toolkit didn’t fix the problem, you can also:

Make an in-store appointment: If you're located in the US, PR, CA, UK, or AU, you may be able to visit a Microsoft Store to repair your Surface. Use the Store locator tool to find the store nearest you.

Contact customer support: If you want to talk to someone about how to fix your problem, contact us.

Get your Surface serviced: If you're unable to go to a store for service, you can send it in. For more info, go to How to get service for Surface, or browse support for troubleshooting steps.

https://www.microsoft.com/en-us/store/locations...

https://support.microsoft.com/contactus.