Windows 10: Brand new Surface laptop-bluetooth sound stops after a few mins - ISSUE NOT FIXED

Found this thread from a long while ago (2018) and this describes exactly what's happening to me:

https://www.reddit.com/r/Windows10/comments/9x3uje/unacknowledged_windows_1809_bluetooth_disconnect/

Has anyone seen more recent info or fixes? I am at my wit's end - the computer is brand new, one month old when this started. I've done everything including adjusting power management, hard reboot, uninstall/reinstall bluetooth, etc. Any assistance is helpful.

submitted by /u/amgleo
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:)

 

Windows: Wireless/bluetooth headphones disconnect and then reconnect without sound if pc stops playing sound

Windows version: 10 pro, version 10.0.17134 Build 17134 (according to system information)

headphone brand: 3sixT wireless bluetooth headphones
laptop: surface laptop

Issue:

Headphones connect to laptop, listed in bluetooth settings as connected for voice,music

If I don't start playing any sounds (music, youtube etc) in the next ~30 seconds after connecting, the headphones alert me that they have disconnected and reconnected, but now they list only voice connected. Same thing happens if I was listening to something and stop/pause it for too long.

They are no longer available in the audio output changer in task bar when this happens and any audio played goes through laptop main speakers.

The device manufacturer (3sixT) does not provide any drivers and they seem to use the standard bluetooth headphone drivers available on whatever system they are connected to.

These headphones connect without issues to my phone (android); issue only seems to be with my laptop.

Unable to find many discussions of similar issues, and those that I could used outdated advice / settings that no longer exist (one suggested something in power settings for the device under the device manager page, but that setting/tab doesn't appear for my device)

tried uninstalling/reinstalling drivers, rolling back drivers, making sure bluetooth service start automatically... Nothing seems to work

Any ideas how I can resolve this, so that my headphones can sit quetly for any amount of time without disconnecting / reconnecting without dropping the 'connected music' setting?

 

Wireless (bluetooth) headphones disconnect, reconnect without sound if pc stops playing sound

Windows version: 10 pro, version 10.0.17134 Build 17134 (according to system information)

headphone brand: 3sixT wireless bluetooth headphones

Issue:

Headphones connect to laptop (surface laptop), listed in bluetooth settings as connected for voice,music

If I don't start playing any sounds (music, youtube etc) in the next ~30 seconds after connecting, the headphones alert me that they have disconnected and reconnected, but now they list only voice connected. Same thing happens if I was listening to something
and stop/pause it for too long.

They are no longer available in the audio output changer in task bar when this happens.

The device manufacturer (3sixT) does not provide any custom drivers and they seem to use the standard bluetooth headphone drivers available on whatever system they are connected to.

These headphones connect without issues to my phone (android); issue only seems to be with my laptop.

Unable to find many discussions of similar issues, and those that I could used outdated advice / settings that no longer exist (one suggested something in power settings for the device under the device manager page, but that setting doesn't exist now...)

Any ideas how I can resolve? (EG, headphones don't disconnect and reconnect without sound if sounds stop playing?)

 

New Surface Laptop (1st Gen) Drivers Update for Windows 10 - Nov. 15

Source: https://support.microsoft.com/en-us/...update-history