Windows 10: Brightness issue with Camera and Skype app after Windows update.

I have been using my Windows 10 laptop for about 6 months and the camera has always been perfect. It always adjusted it's brightness and contrast to the light in the room. However, yesterday windows updated itself and my camera now is too bright. I have tried to adjust the brightness on the camera app, but whenever I use Skype or any other app it goes back to its default settings of being too bright. When it's bright, the image is not clear, its fussy. When I decrease the brightness the image becomes clearer, but it too dark.


On top of all of that, this morning when I was trying to fix it again, the image kept on alternating between being clear and unclear without me doing anything.


Please help me fix this problem. I need the camera for work.







***Modified Title form: Camera settings***

:)

 

Insider Preview App Update - Skype App version 11.13

Source: Feedback Hub




Tip How to Check for App Updates in the Store in Windows 10

 

camera on laptop not working with skype windows 10

Hi Nicky,

Since your camera has worked before, there may be changes on your computer that caused it to stop working. For us to isolate this problem, we would like to know the following information:

• Have you performed any updates or made any changes on your computer before the camera stopped working?
• Is the camera working with other apps?
• Have you set Skype as one of the apps that can use the camera?

While waiting for your reply, let's verify if Skype is one of the apps that is allowed to use the camera. Follow the steps below:

• Click the Windows logo, then select Settings.
• Click Privacy, then Camera.
• Make sure Let apps use the camera is turned on.
• Under Choose apps that can use your camera, make sure that Skype
  is set to ON.

Let us know how it goes.

Regards.

 

Windows 10 update issue - camera

Hi,

Thank you for posting your query on Microsoft Community.

I would require more information to help you better.

What is the make and model of the camera?

I would suggest you to make sure the camera is installed properly and listed under Device Manager.

Follow these steps:

• Press “Windows key + X” from keyboard.
• Select “Device Manager” option from the list.
• Check if the Camera is listed in the devices list.

If it is not listed then the Camera driver is not installed. I would suggest you to run “Hardware and Devices” troubleshooter to diagnose and fix the issue.

If the camera is listed in the device manager, then perform the following troubleshooting methods:

Method 1:

You may try running the Hardware and Device troubleshooter and check if it helps.

a. Press Windows Key +R, type Control Panel.

b. Type troubleshooting in the search bar, click on troubleshooting.

c. Click on Hardware and Sound, click on Hardware and Devices.

d. Follow the steps from the wizard to run the troubleshooter.

Method 2:

If that doesn’t work, then I would suggest you to perform troubleshooting steps from the link “What
to do if you have problems with an app” to diagnose and fix if the issue is with Camera app.

Method 3:

If this doesn’t fix the issue, I would suggest you to uninstall the camera from Device Manager then reinstall it and then check if this fixes the issue.

Follow these steps:

• Press “Windows key + X” from the keyboard.
• Select “Device Manager” option.
• Search for Camera, then right click and select “Uninstall”.
• Then restart the computer.
• Download the latest driver from the Manufacturer’s website and install it.

Please do let us know if you need any further assistance related to Windows, we will be glad to assist you.