Windows 10: Broken Admin Account

Greetings,

I am on a computer that has two admin accounts. One account works fine, but there was a time when the other user made use of the other account in which Windows went into an update screen. 16 hours later and power failure the update was unsuccessful and the account is unable to load.

The issue is that the account has some crucial information and I would like the other account to work, if possible we make sure that the information is never lost.

Could I get advice on this matter?

:)

 

Remove account


I suggest you backup your personalized files first before removing the account.
To delete an account, follow these steps:

1. Press WIN + X keys and click Command Prompt (Admin) from the menu.
2. Type the following command and press Enter. Replace test with the name of your sister's account. Code:
   
   Code:

   net user test /del

 

How to change admin user account name?


ah so main admin account is 'wizzle' which is what I am currently on
I make another account called 'wizzle2' (with admin rights)
I sign out of 'wizzle' and sign into 'wizzle2'.
And once signed into 'wizzle2', then I do the command prompt step and find the SID for 'wizzle' that is listed and go from there?

 

Locked Out of Admin Account

Hello Linda,



Thank you for writing to Microsoft Community Forums.

1. Are you using a Microsoft account or a local account?
   
2. Which version of Windows 10 you are using currently?
   
3. Is the other user account an admin account?
   

I suggest you to try using the on screen keyboard at the login page and check if you are able to login to the PC.

1. At the login screen click on the
   ease of access icon at the bottom right hand corner.
   
2. Click on the on screen keyboard to open it.
   
3. Type the password and try to login.
   

If you are using a Microsoft account, I suggest you to refer the article on

how to reset your Microsoft account password.



However, if you are using a local account, then I suggest you to refer the article on

reset your Windows 10 local account password.



Note: While performing these steps, there might be a risk of data loss. You may take a backup of the data before performing the steps.



Hope it helps.

Let us know if you got the help you needed by clicking ‘Yes’ or ‘No’.



Regards,

Prakhar Khare

Microsoft Community – Moderator