Windows 10: Brother iPrint&Scan.exe crashes when saving files to local machine

I just wanted to capture this somewhere in case someone else runs into this issue...TLDR: I renamed my user, but not all references to core folders documents, pictures, etc. were updated, causing the tool to crash by not finding and not gracefully handling a folder.Detail:At some point, I renamed my user in Windows 11. I don't recall how I did it, it might have been through a way that's not supported.After doing that, I tried to use Brother's iPrint&Scan with a DSmobile DS-740D that had worked fine in a previous installation and on other non-windows installations. The scan would work

:)

 

Application crash - Brother iPrint & Scan

Just bought and installed a new Brother multi-function printer to replace a broken Canon printer. Installed the full and updated package from their website and the printer is working fine. The scanning function works as well.

But when I install the bundled software "Brother iPrint & Scan", which is a software package that gives you more control of the scanning process, this application will not start. The process just terminates, and I find the following in Event Viewer:

Event 1026, .NET Runtime

Application: Brother iPrint&Scan.exe

Framework Version: v4.0.30319

Description: The process was terminated due to an unhandled exception.

Exception Info: System.IO.DirectoryNotFoundException

at System.IO.__Error.WinIOError(Int32, System.String)

at System.IO.Directory.InternalCreateDirectory(System.String, System.String, System.Object, Boolean)

at System.IO.DirectoryInfo.Create()

at Rodem.UI.Wpf.Services.ApplicationAuthenticationService.GetApplicationAuthenticationFile()

at Rodem.UI.Wpf.Services.ApplicationAuthenticationService+<>c__DisplayClass9_0.<SetAuthenticationInfo>b __0()

at System.Threading.Tasks.Task.InnerInvoke()

at System.Threading.Tasks.Task.Execute()

at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(System.Threading.Tasks.Task)

at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(System.Threading .Tasks.Task)

at Rodem.UI.Wpf.Services.ApplicationAuthenticationService+<SetAuthenticationInfo>d__9.MoveNext()

at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(System.Threading.Tasks.Task)

at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(System.Threading .Tasks.Task)

at Rodem.UI.Wpf.Services.ApplicationAuthenticationService+<MarkAsAuthenticated>d__5.MoveNext()

at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(System.Threading.Tasks.Task)

at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(System.Threading .Tasks.Task)

at Rodem.UI.Core.Services.ApplicationAuthenticator+<Authenticate>d__8.MoveNext()


Exception Info: System.AggregateException

at System.Threading.Tasks.Task.ThrowIfExceptional(Boolean)

at System.Threading.Tasks.Task`1[[System.Boolean, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].GetResultCore(Boolean)

at System.Threading.Tasks.Task`1[[System.Boolean, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].get_Result()

at Rodem.UI.Wpf.App.OnStartup(System.Windows.StartupEventArgs)

at System.Windows.Application.<.ctor>b__1_0(System.Object)

at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)

at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)

at System.Windows.Threading.DispatcherOperation.InvokeImpl()

at System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(System.Object)

at MS.Internal.CulturePreservingExecutionContext.CallbackWrapper(System.Object)

at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)

at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)

at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)

at MS.Internal.CulturePreservingExecutionContext.Run(MS.Internal.CulturePreservingExecutionContext, System.Threading.ContextCallback, System.Object)

at System.Windows.Threading.DispatcherOperation.Invoke()

at System.Windows.Threading.Dispatcher.ProcessQueue()

at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)

at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)

at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)

at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)

at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)

at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)

at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)

at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)

at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)

at System.Windows.Threading.Dispatcher.PushFrame(System.Windows.Threading.DispatcherFrame)

at System.Windows.Application.RunDispatcher(System.Object)

at System.Windows.Application.RunInternal(System.Windows.Window)

at System.Windows.Application.Run(System.Windows.Window)

at Rodem.UI.Wpf.App.Main()


Event 1000, Application Error
Faulting application name: Brother iPrint&Scan.exe, version: 4.4.0.33, time stamp: 0x5d4cfad9
Faulting module name: KERNELBASE.dll, version: 10.0.18362.356, time stamp: 0x8c4198ab
Exception code: 0xe0434352
Fault offset: 0x00113522
Faulting process id: 0x1eb0
Faulting application start time: 0x01d58ea92f1d9c51
Faulting application path: C:\Program Files (x86)\Brother\iPrint&Scan\Brother iPrint&Scan.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 4834c575-85e7-42d8-b2e4-01a0fd98199d
Faulting package full name:
Faulting package-relative application ID:
Brother's tech support is useless and all they can suggest is to reinstall Windows 10, which I'm not gonna do.

Does anyone have any suggestion re what could be wrong and how to solve this?

 

Application crash - Brother iPrint & Scan

I have exactly the same problem as you. No help from Brother.

I have been using the ControlCenter4 Link given in the Scan section of the Brother Utilities which is bundeled in with the Brother Driver download file: Y17A_C4_UWL_PP-inst-B2.EXE

 

Application crash - Brother iPrint & Scan

Thanks, yes I'm aware of that option. But it does not to multi-page PDF scan into the same document, do I had to scan each file individually and then combine them. It was time-consuming when doing a lot of scanning.

Suggest you have a look at NAPS2, it works very well.