Windows 10: Brother Printer Not Working

Windows 10 has affected my printer. I need simple, easy directions to get my printer and PC to talk to each other again.

Thank you!

:)

 

Brother Printer exists & works, but won't "Install" - Why?

Gang I have really appreciated how Windows 10 can pickup devices on the network and get them working without the user even knowing what happened. Saves steps. With multifunction printers, however, it is better in some cases to run the Manufacturers software stack for key important key features, in this case scanning multiple pages into one PDF. I have not seen a case like this one: The Device, a Brother MFC-L2707dw, is working - windows dropped it into Devices & Printers with no intervention, both by USB, and later by WIFI. The basic functions work. It will print, scan, and copy. But all not well.

The info on the printer is not populated other than the basic ID: it gets the model correct, all other information missing in Windows Devices & Printers. Most importantly, in trying to install either the Basic Drivers package or the Full Features package from Brother [they only list those two in Downloads for Windows 10], I have to quit the install because it cannot detect the printer. Fails when connected by USB, and fails when connected only by WIFI [and the printer works on WIFI as well as USB]. Similarly, if I delete the Printer and then use the "Add Printer" in Windows Control Panel, Windows 10 cannot discover the device. [but it does... just not the prescribed way]

I have not tried this in Safe Mode - I assumed drivers would be squelched and the package would fail again.

Anyone have a suggestion here?

C

 

Brother printers - wireless connection

Yep, over the years I've contacted Brother by phone and online chat and email. They have a list of stock responses, none of which have solved the problem. Their printers work great when they're actually working. But the wireless issues are maddening. With other printer brands, my experience has been different - when the internet connection is restored, the printers automatically reconnect to the wifi SSID and work properly again, immediately. But for some reason this does not happen with Brother, even when their printers have reconnected.

 

Brother MFC J6720DW listed with strange icon in Devices and Printers

I have reinstalled the drivers for my Brother MFC J6720DW and now the printer icon is listed in the unspecified category instead of the printer category. The printer is the "Device" icon to the right.





Right clicking on the icon shows the usual items for a printer (printing properties etc.), In addition it shows a "Browse Files" entry that lists the card reader of the printer.





To the left of the Brother printer icon there is another similar one that seems to be my USB card reader