Windows 10: brother printer stopped working when updated

my laptop is running Windows 10 Pro, OS Build 19041.329 and Windows feature experience pack 120.2202.130.0 and my Brother MFC465CN will no longer work. when I was running Windows 10, 1909 with OS build 18363.863 it worked fine. what is going on. the laptop and printer do not communicate at all. Dead! what do I need to do to fix the problem caused by the recent update?

:)

 

Brother printer stopped working

Hi Brian,



Thank you for posting your query in Microsoft Community.

• 
  Did you make any changes prior to the issue?
  

I understand your concern however, I would suggest you to run Print Troubleshooter. The built-in Printer Troubleshooter can automatically detect and fix most of the incorrect settings and errors that could cause issues while
printing. I would suggest you to run this troubleshooter to check if there is any issue with the sound. Refer top these steps:

• Click on Troubleshooting and select the
  view all option on the left pane.
  
• Click on Printer troubleshooter and follow the online instructions.

Post that make sure that the Print Spooler service is enabled.

• 
  Press Windows +
  R and type in services.msc then press Enter
  
• 
  Right-click the Print spooler service, and then click
  Properties.
  
• 
  Now stop and start the service.
  

Please follow the troubleshooting steps in the link below to fix printer problems

http://windows.microsoft.com/en-US/...1&v2h=win7tab1&v3h=winvistatab1&v4h=winxptab1



Let us know how it goes, we’ll be glad to assist you further.



Regards.

 

Brother Printer exists & works, but won't "Install" - Why?

Gang I have really appreciated how Windows 10 can pickup devices on the network and get them working without the user even knowing what happened. Saves steps. With multifunction printers, however, it is better in some cases to run the Manufacturers software stack for key important key features, in this case scanning multiple pages into one PDF. I have not seen a case like this one: The Device, a Brother MFC-L2707dw, is working - windows dropped it into Devices & Printers with no intervention, both by USB, and later by WIFI. The basic functions work. It will print, scan, and copy. But all not well.

The info on the printer is not populated other than the basic ID: it gets the model correct, all other information missing in Windows Devices & Printers. Most importantly, in trying to install either the Basic Drivers package or the Full Features package from Brother [they only list those two in Downloads for Windows 10], I have to quit the install because it cannot detect the printer. Fails when connected by USB, and fails when connected only by WIFI [and the printer works on WIFI as well as USB]. Similarly, if I delete the Printer and then use the "Add Printer" in Windows Control Panel, Windows 10 cannot discover the device. [but it does... just not the prescribed way]

I have not tried this in Safe Mode - I assumed drivers would be squelched and the package would fail again.

Anyone have a suggestion here?

C

 

Can't Access networked Brother Laser printer- To print or use Web I/f

Not all Printer drivers are included in the installation media. Even mine (Brother HL-4040CN), you would need to manually add it to the list:

1. Control Panel->Devices and Printers->Add a Printer
2. Follow the steps to set up a network printer. At one point, Windows will search for available printer, click on "The printer that I want isn't listed"
3. Click on "Windows Updates". Windows will start downloading a complete list of Printers.
4. Select your printer name & model then install.

EDIT: Just tried to install as a USB printer for MFC-7820N since I don't have this printer to set up as a network printer. The result as shown in the list after clicking on "Windows Update":