Windows 10: bsod after au updates

hi i cannot send dm_log-collector because of windows error [invalid file]. since the au updates this computer has been a problem. i would like you to see this file. is there another way? thank you


:)

 

After installing the anniversary update, it reverted to the previous version of Windows.

Question - are any of you using ESET 9 Smart Security? I have it and I am getting information that it is also a culprit for the BSOD. From what I am reading, I am getting very mixed messages on uninstalling it before doing the AU, also that Microsoft is
pushing 3rd party antivirus vendors away in favor of Windows Defender.

I haven't tried the AU with ESET uninstalled because a number of people online are saying that the AU goes fine after uninstalling ESET, but when EST is reinstalled they get either a BSOD or a freeze.

I am seeing indications that what many here are experiencing are both or either an ASUS BIOS or driver issue or an ESET issue.

Can you chime in on this? Thanks!

 

System_Thread_Exception_Not_Handled(nvlddmkm.sys) error code and BSOD on Windows 10 computer.

Hi Windows,

The same BSOD issue is occurring quite often on my Aus G75V.

After reboot, my Laptop seems to run normally again... until it crashes again with the same BSOD.

You can find the crash dump at OneDrive 012017-8609-01.dmp.

Please give us some clues on what happened...

Regards.

 

Hi pothound,

Welcome to the 10forums and apologies for the delay.

Are you still in need of help?

 

yes thank you any time i get an update, since the AU update, it will hang up. i can unplug it and start it , then it will be ok

 

Please try to run following command in an admin command prompt
Code: wmic /output:"%USERPROFILE%\Desktop\hotfix.txt" qfe list full /format:table&copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\systeminfo.tmp"&findstr /v "Owner." "%USERPROFILE%\Desktop\systeminfo.tmp" > "%USERPROFILE%\Desktop\systeminfo.txt"&del "%USERPROFILE%\Desktop\systeminfo.tmp"&driverquery /v > "%USERPROFILE%\Desktop\drivers.txt"&msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\installed.txt"&licensingdiag.exe -report "%userprofile%\Desktop\Genuine.txt" -log "%userprofile%\Desktop\repfiles.cab"&del "%userprofile%\Desktop\repfiles.cab" /Q&net start > "%USERPROFILE%\Desktop\services.txt"&sc query type= driver state= all > "%USERPROFILE%\Desktop\driver_status.txt"&sc query type= service state= inactive > "%USERPROFILE%\Desktop\inactive_services_status.txt"&sc query type= service state= all > "%USERPROFILE%\Desktop\all_services_status.txt"&REM wmic service list full /format:htable >%USERPROFILE%\Desktop\service.html&REM wmic /output:%USERPROFILE%\Desktop\nics.html nicconfig list /format:hform[/quote] It creates files on your desktop, zip these files and upload the zip.

The following files are created:

• hosts.txt,
• *.dmp,
• hotfix.txt,
• systeminfo.txt,
• drivers.txt,
• msinfo32.nfo,
• eventlog.txt,
• uninstall.txt,
• installed.txt,
• genuine.txt,
• services.txt,
• driver_status.txt,
• inactive_services_status.txt,
• all_services_status.txt,

 

hi i ran these files and they are on my desktop. what do i do when they are uploaded? thank you

It creates files on your desktop, zip these files and upload the zip.

The following files are created:

• hosts.txt,
• *.dmp,
• hotfix.txt,
• systeminfo.txt,
• drivers.txt,
• msinfo32.nfo,
• eventlog.txt,
• uninstall.txt,
• installed.txt,
• genuine.txt,
• services.txt,
• driver_status.txt,
• inactive_services_status.txt,
• all_services_status.txt,

[/quote]

 

"It creates files on your desktop, zip these files and upload the zip."

 

hi what do i do after i upload the zip? what am i looking for? are there changes i need to make? thank you poyhound

 

It's just like with the DM Log Collector, you upload the zip and nothing more.

 

here are a few files. eventlog is too large. thank you

 

i am still working on the other files.

 

after some problems, here are 5 more. lacking computer skills. thank you

 

here is one i could not download last week.

 

here is the event log zipped