Windows 10: BSOD after closing CS:GO or Dota 2

I tried everything and anything known to man, but I still get these freezes after I close CS:GO for example. It doesn't happen every time, but once a day, it freezes and i have to hard reset the computer.

I've reset my windows without keeping the files (so I believe that's a fresh install) and I did a rollback of the video driver to a version that supposedly works (353.62). I have less freezes with 353.62 than with the latest driver, but they still happen. Any info from the attachment? Because I'm really lost.

I had the same problems with Windows 7, that was the reason I upgraded, I thought the freezes would disappear.

:)

 

Windows 10 Bsod Unexpected_kernel_mode_trap in Steam.

Having some trouble installing a game on Steam. A while back I downloaded an update for dota, and since then my computer has been bsod when interacting with it. I uninstalled and tried to reinstall and now it keeps bsod whenever i attempt to reinstall.
It would also bsod whenever i tried to delete any .vpk files within the dota file. Only thing i have to go off of is the unexpected_kernel_mode_trap. I've updated all drivers, reinstalled graphics driver, and even uninstalled and reinstalled steam. everything
i can think of. Nothing else i've done will trigger the bsod. seems isolated with steam but i'm not sure. Anyone have some ideas i can try ?

 

BSOD when starting DOTA 2

Hi,

BugCheck 9C, {0, ffffc501a4d91920, 0, 0}

Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )

Troubleshoot blue screen errors <-- read this link

http://windows.microsoft.com/en-us/windows-10/troubleshoot-blue-screen-errors

1. This is often a thermal issue (excessive heat). However it is also possible for a component to have become too sensitive and fault when heat levels are normal.


2. Update the BIOS, low level chipset drivers, and other major device drivers (see methods below).

3. Check the memory thoroughly using the methods below.

4. There could be CPU, Power Supply, or other hardware issues.

5. Check with the CyberPower and MSI (Motherboard Maker) and the major device makers' sites.

BiosVersion = E1791ICP.10B

BiosReleaseDate = 05/08/2015

SystemManufacturer = CYBERPOWER Corporation

SystemProductName = FANG

BaseBoardManufacturer = Micro-Star International Co., Ltd.

BaseBoardProduct = MS-1791

BaseBoardVersion = REV:0.B

CyberPower - Support

Support

MSI Support

MSI Global

MSI - Downloads (BIOS and Drivers)

MSI Global

MSI - Forums

MSI Global English Forum - Index

MSI - Service

MSI USA

MSI - Live Update On-Line

MSI Global

MSI - Contacts - Set to North America - USA

MSI Global

6. Check with a real computer shop (one that does its own in-shop service) or the System Maker's Support.

7. After doing ALL you can try running Driver Verifier to see if it indicates a cause.

================================

Troubleshoot blue screen errors <-- read this link

http://windows.microsoft.com/en-us/windows-10/troubleshoot-blue-screen-errors

BCCode: 9C 0x0000009C

Besides the above this could be heat related (thermal hardware problems) so remove ALL power and reseat the cards, memory, and cables (on both ends when possible) - actually remove and replace - do not just snug. Clean out the dust bunnies and be sure
the vents are clear. Try using a small fan blowing into the intake to see if heat is an issue. Electronic components or sensors can be overly sensitive to heat even if the temperature is in the normal range.



BCCode: 9C 0x0000009C <-- read this link

MACHINE_CHECK_EXCEPTION

----------------------------------------------------------

This is my generic how to for proper driver updates :

This utility makes it easy to see which versions are loaded : Run DriverView -

set VIEW to Hide Microsoft drivers - update those without Dump in their

names. (also update the BIOS and low level chipset drivers)

DriverView - Free - utility displays the list of all device drivers currently loaded

on your system. For each driver in the list, additional useful information is

displayed: load address of the driver, description, version, product name,

company that created the driver, and more.

DriverView: Loaded Windows Drivers List

For Drivers check System Maker as fallbacks and Device Maker's which are the

most current. Control Panel - Device Manager - Display Adapter - write down

the make and complete model of your video adapter - double click - Driver's

tab - write down the version info. Now click Update Driver (this may not do

anything as MS is far behind certifying drivers) - then Right Click - Uninstall -

REBOOT this will refresh the driver stack.

Repeat that for Network - Network Card (NIC), Wifi, Sound, Mouse and

Keyboard if 3rd party with their own software and drivers and any other

major device drivers you have.

Now go to System Maker's site (Dell, HP, Toshiba as examples) (as rollback)

and then Device Maker's site (Realtek, Intel, Nvidia, ATI as examples) and get

their latest versions. (Look for BIOS, Chipset and software updates at System

Maker's site while there.)

Download - SAVE - go to where you put them - Right Click - RUN AD ADMIN -

REBOOT After each installation.

Always check in Device Manager - Drivers tab to be sure the version you are

installing actually shows up. This is because some drivers rollback before the

latest is installed (sound drivers particularly do this) so install a driver - reboot

- check to be sure it is installed and repeat as needed.

Repeat at Device Makers - BTW at Device Makers DO NOT RUN THEIR SCANNER

– Check manually by model.

Manually look at manufacturer's sites for drivers - and Device Maker's sites.

How to Find and Download Drivers

====================================================

Memory tests do not catch all errors such as mismatched memory (possible even

for sticks that appear to be identical) and when faster memory is placed in system

behind slower memory. So it is best to also swap sticks in and out to check for

those even if all memory tests fail to show a problem.

To test RAM check here - let it run 4+ hours or so. <-- best method

www.memtest.org

MemTestX86 - Test RAM With

MemTest86+ - Test RAM

For the Windows Memory Diagnostic Tool.

Type in Cortana's search box -> Windows Memory Diagnostics

at top of list - click it. in Windows 8/8.1/10 the name is "Windows Memory

Diagnostic".



================================================

After doing ALL the updates you can, and if the issue continues, then run

DriverVerifier.

Driver Verifier can help find some BSOD issues :

Using Driver Verifier to identify issues with Windows drivers for advanced users

http://support.microsoft.com/kb/244617

How To Troubleshoot Driver Problems in Windows Vista or 7. (8/8.1 and 10

are essentially the same).

Driver Verifier Manager & Device Manager in Windows

Using Driver Verifier

https://msdn.microsoft.com/en-us/li...448(v=vs.85).aspx?f=255&MSPPError=-2147217396

WINKEY + X - RUN - type in -> verifier /reset hit enter to disable

Use BlueScreenView to see if there is a driver specified in the error message.

Also check with MyEventViewer at the time of the BlueScreen.

If DriverVerifier creates a minidump upload it and post the link here so we can

analyze it.



Hope this helps.

--------------------------------------------------------------------------------------------

Rob Brown -
Microsoft MVP <- profile - Windows and Devices for IT : Bicycle - Mark Twain said it right.

 

1. The CPU Stress Test showed nothing.
3. SeaTools and chkdsk nothing.
I'll leave the ram check for tonight and come back tomorrow with that and the GPU stress test.

 

2. Memtest showed no errors.
4. GPU stress test for 30 minutes, temperature went to 72 degrees, other than that nothing happened.

It's a driver problem then(as I expected) ? But what can I do if I reinstalled Windows and used Display Driver Uninstaller in safe mode to uninstall the previous driver and installed 353.62, which seems to have less freezes but still some?

 

If correct, there is no update for your BIOS. Please make sure your BIOS settings is running at optimized default settings


Note You may have to change a few settings for normal functioning

 

I had my BIOS upgraded by a company which is specialized in BIOS so I'm assuming it's running at optimized default settings.

Edit: ​What does bios have to do with my video driver crashing?

 

It isn't your video driver that is crashing, at least not for certain.

The BIOS plays a rol with causes for the 0x124, like settings that aren't correct (frequency of components, voltages etc.).
Also BIOS versions could cause a 0x124 due to a bug.

 

I changed my video card recently, I had an ATI Radeon HD 6950 before, I never had a crash with that (well at least not frequently after closing games). Also, rolling back the driver for the video card and adjusting some stuff in nVidia control panel as shown here have definitely toned down the crashes.

 

The link is not working for me.

 

I fixed it, it had double http or something.

 

Please uninstall everything of Nvidia using Display Driver Uninstaller and install new drivers from Nvidia. Be sure the clean install box is checked and only install the Graphics driver and the PhysX driver.

 

You mean install the latest drivers? *Smile

 

Ok I did that, and it still freezes.

 

Any chance you can get taskmanager to bring up, filter on either cpu usage or disk usage, make a screenshot/photo of it and post it?